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Professional

Revenue Management to

 Increase Your Earnings 

A 30-day free trial awaits you. No credit card required.

Professional Revenue Management to

Increase Your Earnings 

A 30-day free trial awaits you. No credit card required.

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How It Works

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Dynamic Pricing

We monitor and adjust prices daily to maximize your revenues all year round!

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Channel Optimization

We constantly update your listings so you always rank high in search results!

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Channel Optimization

We constantly update your listings so you always rank high in search results!

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Dynamic Pricing

We monitor and adjust prices daily to maximize your revenues all year round!

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Save Time

Let us handle all the decisions on Dynamic Pricing so that you can focus on other aspects of your property. 

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Earn More

By letting us handle your pricing decisions, we will generate more bookings & higher revenues for you. 

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See Results

Within the first 30 to 60 days, you will see a significant increase in your revenues by leveraging data and technology.

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Save Time

Let us handle all the decisions on Dynamic Pricing so that you can focus on other aspects of your property.

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Earn More

By letting us handle your pricing decisions, we will generate more bookings & higher revenues for you.

analyse

See Results

Within the first 30 to 60 days , you will see a significant increase in your revenues by leveraging data and technology.

Transform your property into a Revenue Powerhouse with the help of your Angel Host.

Transform your property into a Revenue Powerhouse with the help of your Angel Host.

angel host

20+ Years of experience in the hospitality industry

 

Whether you manage one or more properties, our team of rental management experts ensures you outperform your market.

We help you save time and maximize your revenues by creating the perfect rentals property listings and dynamically adjusting prices.

We serve clients like you around the world, helping them earn more and stay ahead in today's highly competitive vacation rental market.

angel host

20+ Years of experience in the hospitality industry

 

Whether you own one or more properties, our team of rental management experts ensures you outperform your market.

We help clients save time and maximize revenues by creating the perfect rentals property listings and dynamically adjusting prices.

We serve clients around the world, helping them earn more and stay ahead in today's highly competitive vacation rental market.

Cutting-Edge Technology

 

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  • Dynamic Pricing

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Market Analysis

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Income Optimization

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Listing Optimization

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  • Dynamic Pricing

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Market Analysis

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Income Optimization

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Listing Optimization

Our Results

Managed Cities

+50

 

Home Owners Supported

+1 000

 

Performance Above Markets

+30%

Managed Cities

+50

 

Home Owners Supported

+1 000

 

Performance Above Markets

+30%

Trusted by more than a 1 000 clients

Here is what clients like you say about us.

"I was looking for a way to work with a company or software that could offer dynamic pricing, which was the main reason I started to work with Angel Host. Turns out they offer a lot more!"

Monica

Playa Del Carmen

"The hours that I was spending focusing on my units was time that in the end cost money, because I couldn't spend that time improving the quality of my units or with my family."

Juan Pablo

Montreal

"Angel Host is very knowledgeable in all areas of property management and you see the results. I enjoy our partnership and continue to recommend them to other property owners."

Kenrick

Toronto

A plan that pays for itself

Manage your rental effortlessly and profitably, with revenue growth covering our service costs.

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Basic

$99 USD

per listing/month


  Enhanced dynamic pricing strategy

  Email support

  Quarterly performance reports

Most popular

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Advanced

$149 USD

per listing/month


  Enhanced dynamic pricing strategy

  Email support

  Quarterly performance reports

   Comprehensive listing optimization

  Quarterly meetings with revenue manager

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Premium

$199 USD

per listing/month


  Enhanced dynamic pricing strategy

  Priority email support

  Monthly performance reports

  Comprehensive listing optimization

  Monthly meetings with a revenue manager

* The 30-day free trial focuses on pricing strategy development, excluding listing optimization.

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Enhanced Dynamic Pricing Strategy

Maximize your revenue with smart pricing algorithms

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Optimal Price Adjustments: Our advanced algorithms analyze market trends, seasonal demand, and local events to adjust your property's pricing in real time, ensuring you always get the best possible rates.

Increased Occupancy Rates: By dynamically adjusting prices, we help fill vacancies faster and more efficiently, maximizing both your occupancy and revenue in the long run.

Listing Optimization

Stand out from the competition with a professional, eye-catching listing

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Strategic Content Creation: We create engaging descriptions and titles that highlight your property's features and align with OTA algorithms. This boosts your listing’s visibility and ranking.

Visual Appeal and Compliance: We guide you on high-quality photos and staging to enhance visual appeal. We also ensure your listing meets OTA platform requirements, maximizing visibility and conversion rates.

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Generating new leads-pana-1

Listing Optimization

Stand out from the competition with a professional, eye-catching listing

      •  

Strategic Content Creation: We create engaging descriptions and titles that highlight your property's features and align with OTA algorithms. This boosts your listing’s visibility and ranking.

Visual Appeal and Compliance: We guide you on high-quality photos and staging to enhance visual appeal. We also ensure your listing meets OTA platform requirements, maximizing visibility and conversion rates.

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Performance Report

Gain insights and watch your revenue grow with comprehensive performance reports

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Detailed Metrics: Receive reports with key metrics like occupancy rates, average daily rates, and revenue growth, giving you a clear picture of your property’s performance.

Revenue Insights: Understand trends and see the impact of our services as your overall revenue increases, all without needing to make complex decisions.

How can we help?

Send us a message and a member of our team will get in touch with you.

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[{"content":[{"description":"<p><span style=\"color: #666666;\">Signing up for Angel Host’s services is easy! Simply visit our website and click on the 'Start Free Trial' button or click <a href=\"/ro-free-trial\" rel=\"noopener\">here</a>.&nbsp;From there, you just have to follow the prompts to create your account. After signing up, we will schedule a video call with our onboarding coordinator to finalize the process and ensure everything is set up to your satisfaction. We look forward to helping you maximize the potential of your property!</span></p>","title":"How do I sign up for Angel Host’s services?"},{"description":"<p>No matter the option you choose, the 1-month free trial includes enhanced dynamic pricing and email support. During this period, we also provide you with regular updates on your bookings. Once the trial ends, depending on the plan option you selected, we will start operating the service with listing optimization and meetings with a revenue manager. If you have any questions, feel free to reach out to our team by starting a ticket on our <a href=\"/ro-help\" rel=\"noopener\">Help</a> page or ask our coordinator during the onboarding call.</p>","title":"What is included in Angel Host’s 1-month free trial?"},{"description":"<p>Angel Host employs a data-driven methodology to maximize your property's booking potential. Depending on the plan you choose, we start by optimizing your listing, selecting high-quality images that showcase your property's unique features and amenities, and crafting accurate descriptions. In all of our plans, our team generates competitive pricing strategies tailored to your market and target audience. We also continuously monitor your performance metrics and make real-time adjustments to both pricing strategies and listing optimization techniques, all with the goal of maximizing your property's revenue potential.</p>","title":"How does Angel Host help me get more bookings?"},{"description":"<p><span style=\"color: #666666;\">At Angel Host, we utilize a comprehensive approach to determine your rates, taking into account various factors to ensure competitiveness and optimal revenue generation. Our process begins by analyzing key aspects such as your property's location (e.g., downtown, beachfront), size, and amenities. We then identify a competitive set of similar properties within the same area to benchmark against. Once this groundwork is established, we employ dynamic pricing algorithms that continuously adjust rates based on a multitude of factors. These factors include seasonality, local events, holidays, booking window dynamics, and pacing. By dynamically adjusting your rates in response to market conditions, we aim to maximize your property's revenue potential while maintaining competitiveness within your market segment. Our data-driven approach ensures that your rates are always optimized to capitalize on booking opportunities and maximize your property's profitability.</span></p>","title":"How does Angel Host determine my rates?"},{"description":"<p><span style=\"color: #666666;\">Angel Host proudly stands behind our services with a risk-free guarantee. We're so confident in our ability to deliver exceptional results that we don't even require your credit card information for our 1-month free trial. Should you find our services unsatisfactory at the end of the trial period, you are welcome to cancel without any obligation. Our commitment to excellence means that there's no risk in trying our service.&nbsp;</span></p>","title":"What is Angel Host’s risk-free guarantee?"},{"description":"<p><span style=\"color: #666666;\">At Angel Host, we optimize your property's visibility on rental platforms by employing several key strategies. We prioritize high-quality, professional photos to make a strong first impression and showcase your property's uniqueness. Our team crafts catchy titles that highlight key features like location and amenities. Additionally, we create engaging listing descriptions that accurately portray your space's unique characteristics and surrounding area, helping to attract potential guests while ensuring transparency and honesty. By continuously monitoring and optimizing your listings, we aim to maximize your property's visibility and conversion rates on rental platforms such as Airbnb and others.&nbsp;</span></p>","title":"How does Angel Host optimize my property's visibility on rental platforms? "},{"description":"<p><span style=\"color: #666666;\">Angel Host's dynamic pricing model offers a significant advantage over seasonal pricing models by maximizing profit through price variation. Unlike seasonal pricing, which maintains consistent rates regardless of market fluctuations, dynamic pricing adjusts rates daily based on various factors such as market supply and demand, seasonality, day of the week trends, holidays, number of days left to book, and current occupancy rate versus the market. This approach ensures that your property is priced competitively to capture high-demand periods while also maximizing occupancy during slower periods. Without dynamic pricing, you risk leaving potential revenue on the table by not adjusting prices to match market demand effectively. In contrast, Angel Host's dynamic pricing strategy optimizes revenue potential by continuously adapting rates to market conditions.&nbsp;</span></p>","title":"How does Angel Host's dynamic pricing compare to seasonal pricing models?"},{"description":"<p><span style=\"color: #666666;\">At Angel Host, we employ a meticulous approach to ensure your property is competitively priced. Our process begins with monitoring the occupancy rates and rates of similar properties in your area. By analyzing this data, we can define a pricing strategy that aligns with market trends and ensures your property remains competitive. Additionally, we consider factors such as seasonality, local events, and booking patterns to adjust pricing dynamically. Our goal is to maximize your property's revenue potential while maintaining competitiveness within the market. By staying proactive and data-driven, we ensure that your property is optimally priced to attract guests and maximize profitability.&nbsp;</span></p>","title":"What steps does Angel Host take to ensure my property is competitively priced?"},{"description":"<p>If you find that some booking rates appear too low, we understand your concern. Our pricing strategies are carefully calibrated to optimize revenue based on various factors such as market demand, seasonality, and competition. Moreover, it's important to understand that by allowing for lower minimum rates, we ensure maximum occupancy rates, ultimately leading to higher annual income.&nbsp;<br>Let’s consider the illustration below of two nearly identical properties within the same market. Property 1 implemented a more flexible minimum rate strategy, while Property 2 required a higher minimum nightly rate.&nbsp;<br><span style=\"font-size: 12px; color: #0d0d0d;\"><img src=\"https://lh7-us.googleusercontent.com/docsz/AD_4nXfwyL7RzuemN2m4vAa8A3mOSZ1Ddsvg8_z9Oo5NGd3goQo4fa0VpvDiqmDF5FTUNXMNCb6QeaJCty5QEBkeNtJImI7is-vgni_Uttn_yQ9rUdvfkxLLZU9E2QiX0VwG7bhDyuuhNADULkPQ7u9PoLvLTY6j?key=pgopH3CbgeewfkTIeWqIIw\" width=\"459\" height=\"230\" loading=\"lazy\" style=\"margin-left: auto; margin-right: auto; display: block;\"></span><br>Although both properties generated reasonable annual incomes, Property 1 witnessed a significant increase in annual earnings. This substantial growth was primarily attributed to Property 1's higher occupancy rate, which was more than double the occupancy rate of Property 2, where the owner never wanted to sell at rates less than $175 USD per night. This example shows you how focusing on getting a certain rate is NOT the way to optimize your annual revenue. If you still have questions about the pricing strategy we employ for your property, please contact our team by initiating a <a href=\"/ro-help\" rel=\"noopener\">ticket</a> to discuss your specific concerns.</p>","title":"I don’t agree with some of the booking rates, they seem too low, what should we do about it?"},{"description":"<p>At Angel Host, we determine your minimum stay requirements by carefully analyzing market trends and comparing them with similar properties in your area. Our approach ensures that your minimum stay restrictions are aligned with market demand. Additionally, our team regularly reviews and adjusts these settings based on factors such as seasonality, holidays, and booking window (for example, when we set your minimum stay for peak seasons, we will generally set higher minimum stays, e.g. 5 or 7 days). We also adjust your minimum stay requirements for last-minute bookings and 'orphan days'—those days between two bookings that have been left empty. These adjustments are made to maximize occupancy and ultimately increase revenue. By continuously monitoring and adapting your minimum stay requirements, we help you capitalize on booking opportunities and enhance your property's performance.</p>","title":"How does Angel Host determine my minimum stay requirements?"},{"description":"<p><span style=\"color: #666666;\">Absolutely! As an Angel Host property owner, you have full control over your property's pricing and minimum stay requirements. However, we encourage you to consider giving Angel Host full control over these aspects, as doing so can lead to significantly improved results. In fact, when granting us full flexibility, Angel Host has been able to generate 20 to 35% more revenue for our clients. We work closely with you to understand your goals and preferences, and then leverage our expertise in dynamic pricing and market analysis to optimize your rates and minimum stay requirements for maximum profitability.</span></p>","title":"Can I request a review of my daily rates or minimum stay requirements?"},{"description":"<p><span style=\"color: #666666;\">If you already have a dynamic pricing software in place, we will ask you to deactivate it and utilize our dynamic pricing software instead. Our dynamic pricing software is specifically tailored to maximize revenue for short-term rental properties, offering advanced algorithms and tailored strategies to optimize your pricing and performance. By using our software, you can benefit from our expertise in the short-term rental market and ensure that your property is always competitively priced to attract guests and maximize revenue potential.</span></p>","title":"What if I already have a dynamic pricing software?"},{"description":"<p>Your satisfaction is our priority, and we know that having the right rates is crucial to the success of your property. If you are not satisfied with Angel Host's suggested rates, please contact us by opening a <a href=\"/ro-help\" rel=\"noopener\">ticket</a> and our revenue management team will get back to you. Remember that even though the rates may seem low at times, having rates that match supply and demand is critical to achieving higher revenues. Our studies show time and time again that giving us the flexibility to manage your rates allows us to generate 20-30% more revenue for our clients.&nbsp;</p>","title":"What if I am not happy with the rates that Angel Host is suggesting?"},{"description":"<p>Angel Host stands out as a company that not only makes use of the most advanced revenue technology but also employs Revenue Optimization experts. Unlike other solutions that only give you the tool, Angel Host's service also includes the person who manages it. We often like to use the analogy of a pilot and a private jet. If you have a jet but don't know how to fly it, it doesn't do much good to have it. Likewise, having a dynamic pricing tool is not much help if you don't have the time or knowledge to use it properly.</p>","title":"What makes Angel Host different from other revenue management services? "},{"description":"<p>Our premium service includes weekly or even daily optimization activities, while our basic optimization is performed once or twice a month. This means that with basic optimization, we periodically test and adjust your listing to ensure it remains competitive, but not as frequently as with our premium offering.<br>In terms of the scope of our services, basic optimization includes essential elements such as title content, text and photo adjustments. However, more comprehensive services, such as detailed suggestions for amenities, enhancements to guest experience, and advanced image recommendations, are reserved for our premium level of optimization. The premium service offers a more personalized approach, providing in-depth adjustments and recommendations to maximize your listing's potential.<br>By choosing our premium service, you benefit from frequent and detailed optimizations that are tailored to your specific needs and ensure your property stands out in a competitive market.</p>","title":"What is the difference between “basic” and “comprehensive” listing optimization?"},{"description":"<p><span style=\"color: #666666;\">To list your property with Angel Host, you'll need to complete our onboarding process, which includes providing temporary access to your OTA (Online Travel Agency) account to connect our tools. Additionally, part of the onboarding process involves scheduling a video call with an onboarding coordinator.</span></p>","title":"What are the requirements for listing my property with Angel Host?"},{"description":"<p><span style=\"color: #666666;\">Angel Host utilizes the secure financial infrastructure provided by Stripe, allowing us to accept various payment methods including Visa, Mastercard, American Express and many others. It's important to note that when registering for our free 1-month trial, we do not require any payment information upfront. Payment details are only requested a few days before the end of your trial period, where Angel Host will send you a link for you to sign up if you wish to continue with our services. This ensures a risk-free experience for our users.</span></p>","title":"What payment methods are accepted by Angel Host?"},{"description":"<p>The reason you hired Angel Host is to increase your revenue. The only way we can accomplish this is by utilizing the technological tools and many years of experience of our Revenue Managers. So when you entrust us to manage your rates and revenue, you gain peace of mind and valuable time to focus on cultivating relationships with your guests. Our dynamic pricing strategies, based on supply and demand, are the rates that guarantee the most revenue for your property. If you dictate the rates, we cannot guarantee that your income will increase. We ask you to trust our methodology that has worked so well for hundreds of owners and hosts around the world.</p>","title":"What control do I have over my rates and revenue? "},{"description":"If you wish to contact us for any reason, please do it via our <a href=\"/ro-help\" rel=\"noopener\">Help</a> page. Our dedicated support team is available to assist you with any questions or concerns you may have. Please note that depending on the urgency of your inquiry or the current volume of requests, you may experience a response time of 1 to 2 business days. We appreciate your patience and assure you that we will address your query as promptly as possible.<br>\n<p>&nbsp;</p>","title":"How should I contact Angel Host?"},{"description":"<p><span style=\"color: #666666;\">At Angel Host, we prioritize giving you full control over the availability of your property. You have the flexibility to set blackout dates whenever needed directly through your OTA (Online Travel Agency) platform, such as Airbnb or VRBO. This streamlined approach allows you to efficiently manage your property's availability according to your needs and preferences.&nbsp;</span></p>","title":"Can I set blackout dates for my property?"},{"description":"<p>Angel Host does not handle guest communications when you are enrolled in our revenue and optimization services for individual hosts. Our focus is solely on maximizing your revenue through pricing and listing optimization. However, if you are interested in a pricing plan that includes guest communication services as well, please feel free to reach out to us by starting a <a href=\"/ro-help\" rel=\"noopener\">ticket</a>. We'd be happy to discuss customized solutions tailored to your needs.</p>","title":"Does Angel Host handle guest communications?"},{"description":"<p><span style=\"color: #666666;\">At Angel Host, we employ strategic measures to manage last-minute bookings or cancellations effectively. When facing last-minute availability, we apply a higher discount to increase our chances of securing bookings. This approach is aimed at maximizing occupancy and revenue, as last-minute bookings represent the final opportunity to sell expiring inventory. Similarly, in the event of a cancellation for last-minute bookings, our strategy remains consistent. We prioritize filling the canceled nights by applying appropriate discounts to attract potential guests. By swiftly responding to changes in availability and dynamically adjusting pricing, we aim to optimize occupancy and minimize revenue loss. Our proactive approach ensures that your property remains competitive and profitable, even in the face of last-minute fluctuations in demand.&nbsp;</span></p>","title":"How does Angel Host manage last-minute bookings or cancellations?"},{"description":"<p><span style=\"color: #666666; background-color: rgba(255, 255, 255, 0);\">You will receive updates about your property's performance on a weekly basis. These comprehensive reports include booking statistics, revenue reports, updates on pricing strategy and optimization, as well as any relevant invoices. Our goal is to keep you informed and empowered to make data-driven decisions to maximize the potential of your property. Regardless of the reports we send you, you will continue to receive the reports you are used to receiving from Airbnb and the other booking platforms.&nbsp;</span></p>","title":"How often will I receive updates about my property's performance? "},{"description":"<p>Angel Host provides comprehensive insights into your earnings and property performance through performance reports sent to you via email. These reports offer detailed analytics and data on your property's revenue, booking statistics, pricing strategy updates, and optimization progress.</p>","title":"What analytics or reporting tools does Angel Host provide to track my earnings?"},{"description":"<p><span style=\"color: #666666;\">With Angel Host, you have flexibility in choosing the terms that best suit your needs. You can opt for our monthly plan, which allows you to cancel before the next billing period. Alternatively, we offer 6-month or annual plans that provide additional discounts on our services. If you're interested in exploring these options further, please feel free to reach out to our <a href=\"/ro-help\" rel=\"noopener\">Help</a> team by starting a ticket. We're here to assist you in selecting the plan that aligns with your goals and preferences.</span></p>","title":"Are there any long-term contracts or commitments with Angel Host?"},{"description":"<p><span style=\"color: #666666;\">Angel Host's refund policy varies depending on the subscription plan you choose. For clients subscribed to a monthly plan, there are no further obligations beyond the end of the month. If you have subscribed to a 6-month or yearly plan, your subscription will end at the corresponding date. We aim to provide flexibility and transparency in our cancellation policy to ensure that our clients have a positive experience with Angel Host. Although we don’t offer refunds, we're committed to ensuring your satisfaction.</span></p>","title":"I am not happy with Angel Host's services, what is your refund policy?"},{"description":"No. Keeping your calendar up to date is your responsibility and you do not have to inform us at any time about blockages you make, either for repairs or because you are going to use your property. Please note that we will optimize your listing based on the features described, so we assume they are correct. For example, if the pool heater is not working, you should update your listing and notify upcoming guests to avoid negative experiences and reviews. Prompt communication and updates ensure a smooth experience for guests and help maintain property standards.","title":"Do I report a maintenance issue with my property to Angel Host?"},{"description":"<p><span style=\"color: #666666;\">It's important to note that in the event of cancellation, it remains your responsibility to adjust your rates on your OTA (Online Travel Agency) platform accordingly. Once you've canceled your subscription with us, we'll notify you of the cancellation and invite you to update your future pricing. It is crucial for you to review and alter your pricing moving forward, as the presets that we installed will remain in your profile after the cancellation and will not be optimized for your listings anymore. We strive to ensure a professional and seamless experience for our clients and eagerly anticipate the opportunity to demonstrate the value of Angel Host's offerings.&nbsp;</span></p>","title":"If I decide to cancel my services with Angel Host, what will happen to my pricing strategy? "},{"description":"<p><span style=\"color: #666666;\">At Angel Host, we take the security and privacy of your personal and property information very seriously. We employ industry-standard security measures, including encryption protocols, to safeguard your data from unauthorized access or disclosure.</span></p>","title":"How does Angel Host protect my personal and property information?"},{"description":"<p><span style=\"color: #666666;\">As part of our onboarding process, we prioritize the security of your OTA (Online Travel Agency) account credentials. During onboarding, we schedule a video call between you and our onboarding coordinator. This call is essential for temporarily providing us with your OTA account login information, allowing us to seamlessly connect our software tools to your account. Rest assured, this connection process is nearly instant. Once the connection is established, you are encouraged to change the password on your account immediately to ensure continuous security. We take every precaution to safeguard your information and ensure the integrity of your OTA account.</span></p>","title":"What measures are in place to ensure the security of my OTA account credentials?"},{"description":"<p><span style=\"color: #666666;\">To view your daily rates, you can do so directly on your OTA (Online Travel Agency) platform, such as Airbnb, Booking.com, or VRBO for example. However, it's important to note that our approach is not solely based on daily rates. While we adjust rates to match supply and demand, we also emphasize considering the big picture and thinking in terms of quarterly or yearly revenue, depending on your goals and vision. By taking this holistic approach, we aim to maximize your property's profitability and long-term success.</span></p>","title":"Where can I view my daily rates?"},{"description":"<p><span style=\"color: #666666;\">To view your bookings, you can do so directly on your OTA (Online Travel Agency) platform, such as Airbnb, Booking.com, or VRBO for example. It's important to note that this process remains unchanged; you still access and manage your bookings through your OTA platform.</span></p>","title":"How do I view my bookings?"},{"description":"<p><span style=\"color: #666666;\">To begin optimizing your revenue and performance, we require you to be the owner of the OTA (Online Travel Agency) listing associated with your property. If you are the owner of your account, we can assist you in optimizing your revenue and performance by connecting our tools to your OTA platform. The identification process will be initiated as soon as you set up your free trial so that we can sync our tools to your listing platform. Rest assured, we adhere to stringent verification protocols to ensure the protection of your identity and property ownership rights throughout the process.</span></p>","title":"Will Angel Host confirm my identity and property ownership?"},{"description":"<p>You can monitor the performance of your property through the reports we send you periodically, depending on the plan you choose. These reports include information about your bookings such as average rate, number of nights, etc., as well as a comparison with your sales in previous years. Remember that you have full access to your OTA platform (e.g. Airbnb), where you can see all the information and metrics you are used to getting.</p>","title":"How can I know how my listing is performing?"},{"description":"<p><span style=\"color: #666666;\">If a guest cancels their booking, you would typically be notified through your OTA (Online Travel Agency) platform, such as Airbnb or Booking.com. It's important to note that Angel Host does not cancel any bookings on your behalf, and we do not receive notifications of canceled bookings. As the property owner, you will retain full control over managing cancellations and any associated policies through your OTA platform. Additionally, our proprietary algorithms allow us to automatically rebook any canceled dates without requiring any updates from you. This ensures that your property remains occupied and minimizes any potential loss of revenue due to cancellations.&nbsp;</span></p>","title":"What happens if a guest cancels their booking?"},{"description":"It depends on your market dynamics. If Airbnb dominates and we can effectively optimize your occupancy and rates, additional listings on other platforms may not be necessary. However, if our revenue management team identifies opportunities for better performance on other sites, we'll recommend expanding your presence. Once you've set up listings on other platforms, we can optimize them as well for tailored pricing and optimization strategies.","title":"I only have an AirBnB account, will Angel Host recommend that I get additional listings on other vacation rental websites like VRBO and Booking.com?"},{"description":"<p>Angel Host does not create listings for you, but we can certainly help you optimize them. Once you create your listing on the platform of your choice, we will assist you in improving it (according to the best practices and algorithms of each booking platform) and provide you with our revenue management service to maximize your property's performance.</p>","title":"Can Angel Host help create new listings on different platforms?"},{"description":"<p>Yes, Angel Host can help optimize your listings across multiple platforms.<br><strong>Airbnb</strong>: Angel Host offer comprehensive listing optimization and dynamic pricing strategies for Airbnb hosts. We optimize your listing to match AirBnB's algorithms, ensuring the highest likelihood of being seen in search results and converting prospective guests into paying customers. Our approach maximizes visibility and increases your chances of securing bookings, thus boosting your revenues.<br><strong>Booking.com</strong>: Similar to Airbnb, we can optimize your listing and set a competitive pricing strategy on Booking.com. However, please note that Booking.com has certain restrictions and unique aspects that cannot be altered, such as the listing name and certain features. Despite these limitations, our approach ensures your property remains competitive and appealing to potential guests.<br><strong>VRBO</strong>: For VRBO, Angel Host can implement a dynamic pricing strategy to maximize your revenue. However, listing optimization on VRBO is not possible through our platform due to tax implications that affect you, and the need to change the processing of payouts methods. We recommend that you manually optimize your VRBO listing to match the optimizations we perform on your Airbnb listing to maintain consistency and maximize your property's potential across platforms.</p>","title":"My listing is also present on different platforms (such as AirBnB, Booking.com & VRBO). Is Angel Host able to connect their technological tools to those as well?"},{"description":"<p><span style=\"color: #666666;\">Angel Host does not provide professional photography as part of its revenue optimization service. However, if you are interested in professional photography, please start a ticket with us on our <a href=\"/ro-help\" rel=\"noopener\">Help</a> page<a href=\"https://myangelhost.com/ro-help\"></a>. Our team will be happy to discuss your requirements and provide you with the appropriate assistance.</span></p>","title":"Can Angel Host assist with professional photography for my listing?"},{"description":"<p><span style=\"color: #666666;\">At Angel Host, we strategically utilize special offers and promotions to enhance the performance of your listings. Weekly and monthly discounts are integral components of our strategy aimed at maximizing occupancy rates. Additionally, we implement other promotional tactics such as visibility boost promotions or early deals (specific to Airbnb) to increase visibility and ultimately boost overall revenues. Our approach is designed to optimize your property's performance by attracting more guests and maximizing revenue potential through targeted promotional efforts.</span></p>","title":"Can Angel Host manage special offers or promotions for my listings?"},{"description":"<p><span style=\"color: #666666;\">We value your feedback and strive to continuously improve our services. You can provide feedback on Angel Host's services by contacting us directly via our <a href=\"/ro-help\" rel=\"noopener\">Help</a> page.&nbsp;Additionally, you may receive periodic surveys to gather your insights and suggestions for enhancement.</span></p>","title":"How can I provide feedback on Angel Host's services?"},{"description":"<p><span style=\"color: #666666;\">If you wish to request any changes, please open a ticket via your <a href=\"/ro-help\" rel=\"noopener\">Help</a> portal.</span></p>","title":"How do I update my contact information?"},{"description":"When initially setting up your credit card details for payments, we provide a secure link for you to input your information. This information is then used for all future payments. If you need to update your credit card details, simply inform us by starting a <a href=\"/ro-help\" rel=\"noopener\">ticket</a>, and we'll guide you through the same secure process.","title":"How do I update my credit card details?"},{"description":"<p><span style=\"color: #666666;\">If you wish to request any changes, please open a ticket via our <a href=\"/ro-help\" rel=\"noopener\">Help</a> portal.<span style=\"color: #01d0a3;\"></span></span></p>","title":"How do I submit a request to Angel Host?"},{"description":"<p><span style=\"color: #666666;\">Yes, Angel Host can optimize prices and listings no matter where they are in the world. If you are interested in signing up more than one property at once, please start a ticket with us via our <a href=\"/ro-help\" rel=\"noopener\">Help</a> page.</span></p>","title":"Can I use Angel Host’s services for properties in multiple locations?"},{"description":"<p><span style=\"color: #666666;\">You can view Angel Host’s Service Contract through your email. Upon signing up with Angel Host, we will ask for your email and will send any relevant information this way, including the Service Contract for your review and records. If you have any questions or need further clarification regarding the contract, please don't hesitate to reach out to our <a href=\"/ro-help\" rel=\"noopener\">Help</a> team by starting a ticket with us. Also, you can check our <a href=\"/ro-terms\" rel=\"noopener\">Terms and Conditions</a>&nbsp;where you will be able to find relevant information regarding our services.</span></p>","title":"Where can I view Angel Host’s Service Contract?"}],"nav_icon":{"icon_field":{"icon_set":"fontawesome-5.14.0","name":""},"image":{"height":40,"loading":"lazy","max_height":512,"max_width":512,"size_type":"exact","src":"https://24189298.fs1.hubspotusercontent-na1.net/hubfs/24189298/shipping-icon.webp","width":40}},"tab_title":"All"},{"content":[{"description":"<p><span style=\"color: #666666;\">If you wish to request any changes, please open a ticket via your <a href=\"/ro-help\" rel=\"noopener\">Help</a> portal.</span></p>","title":"How do I update my contact information?"},{"description":"<p><span style=\"color: #666666;\">Angel Host utilizes the secure financial infrastructure provided by Stripe, allowing us to accept various payment methods including Visa, Mastercard, American Express and many others. It's important to note that when registering for our free 1-month trial, we do not require any payment information upfront. Payment details are only requested a few days before the end of your trial period, where Angel Host will send you a link for you to sign up if you wish to continue with our services. This ensures a risk-free experience for our users.</span></p>","title":"What payment methods are accepted by Angel Host?"},{"description":"When initially setting up your credit card details for payments, we provide a secure link for you to input your information. This information is then used for all future payments. If you need to update your credit card details, simply inform us by starting a <a href=\"/ro-help\" rel=\"noopener\">ticket</a>, and we'll guide you through the same secure process.","title":"How do I update my credit card details?"},{"description":"<p><span style=\"color: #666666;\">At Angel Host, we take the security and privacy of your personal and property information very seriously. We employ industry-standard security measures, including encryption protocols, to safeguard your data from unauthorized access or disclosure.</span></p>","title":"How does Angel Host protect my personal and property information?"}],"nav_icon":{"icon_field":{"icon_set":"fontawesome-5.14.0","name":"Alternate User","type":"SOLID","unicode":"f406"},"image":{"alt":"shipping-icon","height":40,"loading":"lazy","max_height":512,"max_width":512,"size_type":"exact","src":"https://24189298.fs1.hubspotusercontent-na1.net/hubfs/24189298/shipping-icon.webp","width":40}},"tab_title":"Account"},{"content":[{"description":"<p><span style=\"color: #666666;\">To view your bookings, you can do so directly on your OTA (Online Travel Agency) platform, such as Airbnb, Booking.com, or VRBO for example. It's important to note that this process remains unchanged; you still access and manage your bookings through your OTA platform.</span></p>","title":"How do I view my bookings?"},{"description":"<p><span style=\"color: #666666;\">To view your daily rates, you can do so directly on your OTA (Online Travel Agency) platform, such as Airbnb, Booking.com, or VRBO for example. However, it's important to note that our approach is not solely based on daily rates. While we adjust rates to match supply and demand, we also emphasize considering the big picture and thinking in terms of quarterly or yearly revenue, depending on your goals and vision. By taking this holistic approach, we aim to maximize your property's profitability and long-term success.</span></p>","title":"Where can I view my daily rates?"},{"description":"<p><span style=\"color: #666666;\">Absolutely! As an Angel Host property owner, you have full control over your property's pricing and minimum stay requirements. However, we encourage you to consider giving Angel Host full control over these aspects, as doing so can lead to significantly improved results. In fact, when granting us full flexibility, Angel Host has been able to generate 20 to 35% more revenue for our clients. We work closely with you to understand your goals and preferences, and then leverage our expertise in dynamic pricing and market analysis to optimize your rates and minimum stay requirements for maximum profitability.</span></p>","title":"Can I request a review of my daily rates or minimum stay requirements?"},{"description":"<p>If you find that some booking rates appear too low, we understand your concern. Our pricing strategies are carefully calibrated to optimize revenue based on various factors such as market demand, seasonality, and competition. Moreover, it's important to understand that by allowing for lower minimum rates, we ensure maximum occupancy rates, ultimately leading to higher annual income.&nbsp;<br>Let’s consider the illustration below of two nearly identical properties within the same market. Property 1 implemented a more flexible minimum rate strategy, while Property 2 required a higher minimum nightly rate.&nbsp;<br><span style=\"font-size: 12px; color: #0d0d0d;\"><img src=\"https://lh7-us.googleusercontent.com/docsz/AD_4nXfwyL7RzuemN2m4vAa8A3mOSZ1Ddsvg8_z9Oo5NGd3goQo4fa0VpvDiqmDF5FTUNXMNCb6QeaJCty5QEBkeNtJImI7is-vgni_Uttn_yQ9rUdvfkxLLZU9E2QiX0VwG7bhDyuuhNADULkPQ7u9PoLvLTY6j?key=pgopH3CbgeewfkTIeWqIIw\" width=\"459\" height=\"230\" loading=\"lazy\" style=\"margin-left: auto; margin-right: auto; display: block;\"></span><br>Although both properties generated reasonable annual incomes, Property 1 witnessed a significant increase in annual earnings. This substantial growth was primarily attributed to Property 1's higher occupancy rate, which was more than double the occupancy rate of Property 2, where the owner never wanted to sell at rates less than $175 USD per night. This example shows you how focusing on getting a certain rate is NOT the way to optimize your annual revenue. If you still have questions about the pricing strategy we employ for your property, please contact our team by initiating a <a href=\"/ro-help\" rel=\"noopener\">ticket</a> to discuss your specific concerns.</p>","title":"I don’t agree with some of the booking rates, they seem too low, what should we do about it?"},{"description":"<p>The reason you hired Angel Host is to increase your revenue. The only way we can accomplish this is by utilizing the technological tools and many years of experience of our Revenue Managers. So when you entrust us to manage your rates and revenue, you gain peace of mind and valuable time to focus on cultivating relationships with your guests. Our dynamic pricing strategies, based on supply and demand, are the rates that guarantee the most revenue for your property. If you dictate the rates, we cannot guarantee that your income will increase. We ask you to trust our methodology that has worked so well for hundreds of owners and hosts around the world.</p>","title":"What control do I have over my rates and revenue? "},{"description":"<p>At Angel Host, we determine your minimum stay requirements by carefully analyzing market trends and comparing them with similar properties in your area. Our approach ensures that your minimum stay restrictions are aligned with market demand. Additionally, our team regularly reviews and adjusts these settings based on factors such as seasonality, holidays, and booking window (for example, when we set your minimum stay for peak seasons, we will generally set higher minimum stays, e.g. 5 or 7 days). We also adjust your minimum stay requirements for last-minute bookings and 'orphan days'—those days between two bookings that have been left empty. These adjustments are made to maximize occupancy and ultimately increase revenue. By continuously monitoring and adapting your minimum stay requirements, we help you capitalize on booking opportunities and enhance your property's performance.</p>","title":"How does Angel Host determine my minimum stay requirements?"},{"description":"<p><span style=\"color: #666666;\">At Angel Host, we utilize a comprehensive approach to determine your rates, taking into account various factors to ensure competitiveness and optimal revenue generation. Our process begins by analyzing key aspects such as your property's location (e.g., downtown, beachfront), size, and amenities. We then identify a competitive set of similar properties within the same area to benchmark against. Once this groundwork is established, we employ dynamic pricing algorithms that continuously adjust rates based on a multitude of factors. These factors include seasonality, local events, holidays, booking window dynamics, and pacing. By dynamically adjusting your rates in response to market conditions, we aim to maximize your property's revenue potential while maintaining competitiveness within your market segment. Our data-driven approach ensures that your rates are always optimized to capitalize on booking opportunities and maximize your property's profitability.</span></p>","title":"How does Angel Host determine my rates?"},{"description":"<p><span style=\"color: #666666;\">At Angel Host, we prioritize giving you full control over the availability of your property. You have the flexibility to set blackout dates whenever needed directly through your OTA (Online Travel Agency) platform, such as Airbnb or VRBO. This streamlined approach allows you to efficiently manage your property's availability according to your needs and preferences.&nbsp;</span></p>","title":"Can I set blackout dates for my property?"},{"description":"<p><span style=\"color: #666666;\">If a guest cancels their booking, you would typically be notified through your OTA (Online Travel Agency) platform, such as Airbnb or Booking.com. It's important to note that Angel Host does not cancel any bookings on your behalf, and we do not receive notifications of canceled bookings. As the property owner, you will retain full control over managing cancellations and any associated policies through your OTA platform. Additionally, our proprietary algorithms allow us to automatically rebook any canceled dates without requiring any updates from you. This ensures that your property remains occupied and minimizes any potential loss of revenue due to cancellations.&nbsp;</span></p>","title":"What happens if a guest cancels their booking?"},{"description":"<p><span style=\"color: #666666;\">At Angel Host, we employ strategic measures to manage last-minute bookings or cancellations effectively. When facing last-minute availability, we apply a higher discount to increase our chances of securing bookings. This approach is aimed at maximizing occupancy and revenue, as last-minute bookings represent the final opportunity to sell expiring inventory. Similarly, in the event of a cancellation for last-minute bookings, our strategy remains consistent. We prioritize filling the canceled nights by applying appropriate discounts to attract potential guests. By swiftly responding to changes in availability and dynamically adjusting pricing, we aim to optimize occupancy and minimize revenue loss. Our proactive approach ensures that your property remains competitive and profitable, even in the face of last-minute fluctuations in demand.&nbsp;</span></p>","title":"How does Angel Host manage last-minute bookings or cancellations?"},{"description":"<p>Angel Host does not handle guest communications when you are enrolled in our revenue and optimization services for individual hosts. Our focus is solely on maximizing your revenue through pricing and listing optimization. However, if you are interested in a pricing plan that includes guest communication services as well, please feel free to reach out to us by starting a <a href=\"/ro-help\" rel=\"noopener\">ticket</a>. We'd be happy to discuss customized solutions tailored to your needs.</p>","title":"Does Angel Host handle guest communications?"}],"nav_icon":{"icon_field":{"icon_set":"fontawesome-5.14.0","name":"Dollar Sign","type":"SOLID","unicode":"f155"},"image":{"alt":"shipping-icon","height":40,"loading":"lazy","max_height":512,"max_width":512,"size_type":"exact","src":"https://24189298.fs1.hubspotusercontent-na1.net/hubfs/24189298/shipping-icon.webp","width":40}},"tab_title":"Rates"},{"content":[{"description":"<p><span style=\"color: #666666;\">You can view Angel Host’s Service Contract through your email. Upon signing up with Angel Host, we will ask for your email and will send any relevant information this way, including the Service Contract for your review and records. If you have any questions or need further clarification regarding the contract, please don't hesitate to reach out to our team by starting a ticket with us via our <a href=\"/ro-help\" rel=\"noopener\">Help</a> page. Also, you can check our <a href=\"/ro-terms\" rel=\"noopener\">Terms and Conditions</a> page&nbsp;where you will be able to find relevant information regarding our services.</span></p>","title":"Where can I view Angel Host’s Service Contract?"},{"description":"If you wish to contact us for any reason, please do it via our <a href=\"/ro-help\" rel=\"noopener\">Help</a> page. Our dedicated support team is available to assist you with any questions or concerns you may have. Please note that depending on the urgency of your inquiry or the current volume of requests, you may experience a response time of 1 to 2<span style=\"background-color: #ffffff;\">&nbsp;business days</span>. We appreciate your patience and assure you that we will address your query as promptly as possible.<br>\n<p>&nbsp;</p>","title":"How should I contact Angel Host?"},{"description":"<p>If you wish to request any changes, please open a ticket via our <a href=\"/ro-help\" rel=\"noopener\">Help</a> portal.</p>","title":"How do I submit a request to Angel Host?"},{"description":"<p><span style=\"color: #666666;\">Angel Host proudly stands behind our services with a risk-free guarantee. We're so confident in our ability to deliver exceptional results that we don't even require your credit card information for our 1-month free trial. Should you find our services unsatisfactory at the end of the trial period, you are welcome to cancel without any obligation. Our commitment to excellence means that there's no risk in trying our service.</span></p>","title":"What is Angel Host’s risk-free guarantee?"},{"description":"<p>Our premium service includes weekly or even daily optimization activities, while our basic optimization is performed once or twice a month. This means that with basic optimization, we periodically test and adjust your listing to ensure it remains competitive, but not as frequently as with our premium offering.<br>In terms of the scope of our services, basic optimization includes essential elements such as title content, text and photo adjustments. However, more comprehensive services, such as detailed suggestions for amenities, enhancements to guest experience, and advanced image recommendations, are reserved for our premium level of optimization. The premium service offers a more personalized approach, providing in-depth adjustments and recommendations to maximize your listing's potential.<br>By choosing our premium service, you benefit from frequent and detailed optimizations that are tailored to your specific needs and ensure your property stands out in a competitive market.</p>","title":"What is the difference between “basic” and “comprehensive” listing optimization?"},{"description":"<p><span style=\"color: #666666;\">It's important to note that in the event of cancellation, it remains your responsibility to adjust your rates on your OTA (Online Travel Agency) platform accordingly. Once you've canceled your subscription with us, we'll notify you of the cancellation and invite you to update your future pricing. It is crucial for you to review and alter your pricing moving forward, as the presets that we installed will remain in your profile after the cancellation and will not be optimized for your listings anymore. We strive to ensure a professional and seamless experience for our clients and eagerly anticipate the opportunity to demonstrate the value of Angel Host's offerings.&nbsp;</span></p>","title":"If I decide to cancel my services with Angel Host, what will happen to my pricing strategy? "},{"description":"<p><span style=\"color: #666666;\">To begin optimizing your revenue and performance, we require you to be the owner of the OTA (Online Travel Agency) listing associated with your property. If you are the owner of your account, we can assist you in optimizing your revenue and performance by connecting our tools to your OTA platform. The identification process will be initiated as soon as you set up your free trial so that we can sync our tools to your listing platform. Rest assured, we adhere to stringent verification protocols to ensure the protection of your identity and property ownership rights throughout the process.</span></p>","title":"Will Angel Host confirm my identity and property ownership?"},{"description":"<p><span style=\"color: #666666;\">With Angel Host, you have flexibility in choosing the terms that best suit your needs. You can opt for our monthly plan, which allows you to cancel before the next billing period. Alternatively, we offer 6-month or annual plans that provide additional discounts on our services. If you're interested in exploring these options further, please feel free to reach out to our <a href=\"/ro-help\" rel=\"noopener\">Help</a> team by starting a ticket. We're here to assist you in selecting the plan that aligns with your goals and preferences.</span></p>","title":"Are there any long-term contracts or commitments with Angel Host?"},{"description":"<p><span style=\"color: #666666;\">As part of our onboarding process, we prioritize the security of your OTA (Online Travel Agency) account credentials. During onboarding, we schedule a video call between you and our onboarding coordinator. This call is essential for temporarily providing us with your OTA account login information, allowing us to seamlessly connect our software tools to your account. Rest assured, this connection process is nearly instant. Once the connection is established, you are encouraged to change the password on your account immediately to ensure continuous security. We take every precaution to safeguard your information and ensure the integrity of your OTA account.</span></p>","title":"What measures are in place to ensure the security of my OTA account credentials?"},{"description":"<p>No matter the option you choose, the 1-month free trial includes enhanced dynamic pricing and email support. During this period, we also provide you with regular updates on your bookings. Once the trial ends, depending on the plan option you selected, we will start operating the service with listing optimization and meetings with a revenue manager. If you have any questions, feel free to reach out to our team by starting a ticket on our <a href=\"/ro-help\" rel=\"noopener\">Help</a> page or ask our coordinator during the onboarding call.</p>","title":"What is included in Angel Host’s 1-month free trial?"}],"nav_icon":{"icon_field":{"icon_set":"fontawesome-5.14.0","name":"Newspaper","type":"SOLID","unicode":"f1ea"},"image":{"alt":"shipping-icon","height":40,"loading":"lazy","max_height":512,"max_width":512,"size_type":"exact","src":"https://24189298.fs1.hubspotusercontent-na1.net/hubfs/24189298/shipping-icon.webp","width":40}},"tab_title":"Service & Policies"},{"content":[{"description":"<p>Angel Host employs a data-driven methodology to maximize your property's booking potential. Depending on the plan you choose, we start by optimizing your listing, selecting high-quality images that showcase your property's unique features and amenities, and crafting accurate descriptions. In all of our plans, our team generates competitive pricing strategies tailored to your market and target audience. We also continuously monitor your performance metrics and make real-time adjustments to both pricing strategies and listing optimization techniques, all with the goal of maximizing your property's revenue potential.</p>","title":"How does Angel Host help me get more bookings?"},{"description":"<p><span style=\"color: #666666; background-color: #ffffff;\">You will receive updates about your property's performance at a frequency that depends on which plan you selected. These comprehensive reports include booking statistics, revenue reports, updates on pricing strategy and optimization, as well as any relevant invoices. Our goal is to keep you informed and empowered to make data-driven decisions to maximize the potential of your property. Regardless of the reports we send you, you will continue to receive the reports you are used to receiving from Airbnb and the other booking platforms.&nbsp;</span></p>","title":"How often will I receive updates about my property's performance? "},{"description":"<p><span style=\"color: #666666;\">At Angel Host, we optimize your property's visibility on rental platforms by employing several key strategies. We prioritize high-quality, professional photos to make a strong first impression and showcase your property's uniqueness. Our team crafts catchy titles that highlight key features like location and amenities. Additionally, we create engaging listing descriptions that accurately portray your space's unique characteristics and surrounding area, helping to attract potential guests while ensuring transparency and honesty. By continuously monitoring and optimizing your listings, we aim to maximize your property's visibility and conversion rates on rental platforms such as Airbnb and others.&nbsp;</span></p>","title":"How does Angel Host optimize my property's visibility on rental platforms? "},{"description":"<p><span style=\"color: #666666;\">At Angel Host, we employ a meticulous approach to ensure your property is competitively priced. Our process begins with monitoring the occupancy rates and rates of similar properties in your area. By analyzing this data, we can define a pricing strategy that aligns with market trends and ensures your property remains competitive. Additionally, we consider factors such as seasonality, local events, and booking patterns to adjust pricing dynamically. Our goal is to maximize your property's revenue potential while maintaining competitiveness within the market. By staying proactive and data-driven, we ensure that your property is optimally priced to attract guests and maximize profitability.&nbsp;</span></p>","title":"What steps does Angel Host take to ensure my property is competitively priced?"},{"description":"<p><span style=\"color: #666666;\">Angel Host does not provide professional photography as part of its revenue optimization service. However, if you are interested in professional photography, please start a ticket with us on our <a href=\"/ro-help\" rel=\"noopener\">Help</a> page. Our team will be happy to discuss your requirements and provide you with the appropriate assistance.</span></p>","title":"Can Angel Host assist with professional photography for my listing?"},{"description":"<p><span style=\"color: #666666;\">At Angel Host, we strategically utilize special offers and promotions to enhance the performance of your listings. Weekly and monthly discounts are integral components of our strategy aimed at maximizing occupancy rates. Additionally, we implement other promotional tactics such as visibility boost promotions or early deals (specific to Airbnb) to increase visibility and ultimately boost overall revenues. Our approach is designed to optimize your property's performance by attracting more guests and maximizing revenue potential through targeted promotional efforts.</span></p>","title":"Can Angel Host manage special offers or promotions for my listings?"},{"description":"<p>You can monitor the performance of your property through the reports we send you periodically, depending on the plan you choose. These reports include information about your bookings such as average rate, number of nights, etc., as well as a comparison with your sales in previous years. Remember that you have full access to your OTA platform (e.g. Airbnb), where you can see all the information and metrics you are used to getting.</p>","title":"How can I know how my listing is performing?"}],"nav_icon":{"icon_field":{"icon_set":"fontawesome-5.14.0","name":"Line Chart","type":"SOLID","unicode":"f201"},"image":{"alt":"shipping-icon","height":40,"loading":"lazy","max_height":512,"max_width":512,"size_type":"exact","src":"https://24189298.fs1.hubspotusercontent-na1.net/hubfs/24189298/shipping-icon.webp","width":40}},"tab_title":"Performance"},{"content":[{"description":"<p><span style=\"color: #666666;\"><span style=\"background-color: #ffffff;\">Signing up for Angel Host’s services is easy! Simply visit our website and click on the 'Start Free Trial' button or click <a href=\"/ro-free-trial\" rel=\"noopener\">here</a>. From there, you just have to follow the prompts to cr</span>eate your account. After signing up, we will schedule a video call between you and our onboarding coordinator to finalize the process and ensure everything is set up to your satisfaction. We look forward to helping you maximize the potential of your property!</span></p>","title":"How do I sign up for Angel Host’s services?"},{"description":"<p><span style=\"color: #666666;\">If you already have a dynamic pricing software in place, we will ask you to deactivate it and utilize our dynamic pricing software instead. Our dynamic pricing software is specifically tailored to maximize revenue for short-term rental properties, offering advanced algorithms and tailored strategies to optimize your pricing and performance. By using our software, you can benefit from our expertise in the short-term rental market and ensure that your property is always competitively priced to attract guests and maximize revenue potential.</span></p>","title":"What if I already have a dynamic pricing software?"},{"description":"<p><span style=\"color: #666666;\">Yes, Angel Host can optimize prices and listings no matter where they are in the world. If you are interested in signing up more than one property at once, please start a ticket with us via our <a href=\"/ro-help\" rel=\"noopener\">Help</a> page.</span></p>","title":"Can I use Angel Host’s services for properties in multiple locations?"},{"description":"<p><span style=\"color: #666666;\">To list your property with Angel Host, you'll need to complete our onboarding process, which includes providing temporary access to your OTA (Online Travel Agency) account to connect our tools. Additionally, part of the onboarding process involves scheduling a video call with an onboarding coordinator.</span></p>","title":"What are the requirements for listing my property with Angel Host?"},{"description":"<p>Angel Host does not create listings for you, but we can certainly help you optimize them. Once you create your listing on the platform of your choice, we will assist you in improving it (according to the best practices and algorithms of each booking platform) and provide you with our revenue management service to maximize your property's performance.</p>","title":"Can Angel Host help create new listings on different platforms?"},{"description":"<p>Yes, Angel Host can help optimize your listings across multiple platforms.<br><strong>Airbnb</strong>: Angel Host offer comprehensive listing optimization and dynamic pricing strategies for Airbnb hosts. We optimize your listing to match AirBnB's algorithms, ensuring the highest likelihood of being seen in search results and converting prospective guests into paying customers. Our approach maximizes visibility and increases your chances of securing bookings, thus boosting your revenues.<br><strong>Booking.com</strong>: Similar to Airbnb, we can optimize your listing and set a competitive pricing strategy on Booking.com. However, please note that Booking.com has certain restrictions and unique aspects that cannot be altered, such as the listing name and certain features. Despite these limitations, our approach ensures your property remains competitive and appealing to potential guests.<br><strong>VRBO</strong>: For VRBO, Angel Host can implement a dynamic pricing strategy to maximize your revenue. However, listing optimization on VRBO is not possible through our platform due to tax implications that affect you, and the need to change the processing of payouts methods. We recommend that you manually optimize your VRBO listing to match the optimizations we perform on your Airbnb listing to maintain consistency and maximize your property's potential across platforms.</p>","title":"My listing is also present on different platforms (such as AirBnB, Booking.com & VRBO). Is Angel Host able to connect their technological tools to those as well?"},{"description":"It depends on your market dynamics. If Airbnb dominates and we can effectively optimize your occupancy and rates, additional listings on other platforms may not be necessary. However, if our revenue management team identifies opportunities for better performance on other sites, we'll recommend expanding your presence. Once you've set up listings on other platforms, we can optimize them as well for tailored pricing and optimization strategies.","title":"I only have an AirBnB account, will Angel Host recommend that I get additional listings on other vacation rental websites like VRBO and Booking.com?"},{"description":"<p>Angel Host provides comprehensive insights into your earnings and property performance through performance reports sent to you via email. These reports offer detailed analytics and data on your property's revenue, booking statistics, pricing strategy updates, and optimization progress.</p>","title":"What analytics or reporting tools does Angel Host provide to track my earnings?"},{"description":"<p><span style=\"color: #666666;\">Angel Host's dynamic pricing model offers a significant advantage over seasonal pricing models by maximizing profit through price variation. Unlike seasonal pricing, which maintains consistent rates regardless of market fluctuations, dynamic pricing adjusts rates daily based on various factors such as market supply and demand, seasonality, day of the week trends, holidays, number of days left to book, and current occupancy rate versus the market. This approach ensures that your property is priced competitively to capture high-demand periods while also maximizing occupancy during slower periods. Without dynamic pricing, you risk leaving potential revenue on the table by not adjusting prices to match market demand effectively. In contrast, Angel Host's dynamic pricing strategy optimizes revenue potential by continuously adapting rates to market conditions.&nbsp;</span></p>","title":"How does Angel Host's dynamic pricing compare to seasonal pricing models?"}],"nav_icon":{"icon_field":{"icon_set":"fontawesome-5.14.0","name":"User Cog","type":"SOLID","unicode":"f4fe"},"image":{"alt":"shipping-icon","height":40,"loading":"lazy","max_height":512,"max_width":512,"size_type":"exact","src":"https://24189298.fs1.hubspotusercontent-na1.net/hubfs/24189298/shipping-icon.webp","width":40}},"tab_title":"Integrations"},{"content":[{"description":"<p><span style=\"color: #666666;\">We value your feedback and strive to continuously improve our services. You can provide feedback on Angel Host's services by contacting us directly in starting a ticket via our <a href=\"/ro-help\" rel=\"noopener\">Help</a> page.&nbsp;Additionally, you may receive periodic surveys to gather your insights and suggestions for enhancement.</span></p>","title":"How can I provide feedback on Angel Host's services?"},{"description":"<p>Angel Host stands out as a company that not only makes use of the most advanced revenue technology but also employs Revenue Optimization experts. Unlike other solutions that only give you the tool, Angel Host's service also includes the person who manages it. We often like to use the analogy of a pilot and a private jet. If you have a jet but don't know how to fly it, it doesn't do much good to have it. Likewise, having a dynamic pricing tool is not much help if you don't have the time or knowledge to use it properly.</p>","title":"What makes Angel Host different from other revenue management services? "},{"description":"<p>Your satisfaction is our priority, and we know that having the right rates is crucial to the success of your property. If you are not satisfied with Angel Host's suggested rates, please contact us by opening a <a href=\"/ro-help\" rel=\"noopener\">ticket</a> and our revenue management team will get back to you. Remember that even though the rates may seem low at times, having rates that match supply and demand is critical to achieving higher revenues. Our studies show time and time again that giving us the flexibility to manage your rates allows us to generate 20-30% more revenue for our clients.&nbsp;</p>","title":"What if I am not happy with the rates that Angel Host is suggesting?"},{"description":"No. Keeping your calendar up to date is your responsibility and you do not have to inform us at any time about blockages you make, either for repairs or because you are going to use your property. Please note that we will optimize your listing based on the features described, so we assume they are correct. For example, if the pool heater is not working, you should update your listing and notify upcoming guests to avoid negative experiences and reviews. Prompt communication and updates ensure a smooth experience for guests and help maintain property standards.","title":"Do I report a maintenance issue with my property to Angel Host?"},{"description":"<p><span style=\"color: #666666;\">Angel Host's refund policy varies depending on the subscription plan you choose. For clients subscribed to a monthly plan, there are no further obligations beyond the end of the month. If you have subscribed to a 6-month or yearly plan, your subscription will end at the corresponding date. We aim to provide flexibility and transparency in our cancellation policy to ensure that our clients have a positive experience with Angel Host. Although we don’t offer refunds, we're committed to ensuring your satisfaction.</span></p>","title":"I am not happy with Angel Host's services, what is your refund policy?"}],"nav_icon":{"icon_field":{"icon_set":"fontawesome-5.14.0","name":"Helping Hands","type":"SOLID","unicode":"f4c4"},"image":{"height":40,"loading":"lazy","max_height":512,"max_width":512,"size_type":"exact","src":"https://24189298.fs1.hubspotusercontent-na1.net/hubfs/24189298/shipping-icon.webp","width":40}},"tab_title":"Feedback & More"}]

Frequently Asked Questions

How do I sign up for Angel Host’s services?

Signing up for Angel Host’s services is easy! Simply visit our website and click on the 'Start Free Trial' button or click here. From there, you just have to follow the prompts to create your account. After signing up, we will schedule a video call with our onboarding coordinator to finalize the process and ensure everything is set up to your satisfaction. We look forward to helping you maximize the potential of your property!

What is included in Angel Host’s 1-month free trial?

No matter the option you choose, the 1-month free trial includes enhanced dynamic pricing and email support. During this period, we also provide you with regular updates on your bookings. Once the trial ends, depending on the plan option you selected, we will start operating the service with listing optimization and meetings with a revenue manager. If you have any questions, feel free to reach out to our team by starting a ticket on our Help page or ask our coordinator during the onboarding call.

How does Angel Host help me get more bookings?

Angel Host employs a data-driven methodology to maximize your property's booking potential. Depending on the plan you choose, we start by optimizing your listing, selecting high-quality images that showcase your property's unique features and amenities, and crafting accurate descriptions. In all of our plans, our team generates competitive pricing strategies tailored to your market and target audience. We also continuously monitor your performance metrics and make real-time adjustments to both pricing strategies and listing optimization techniques, all with the goal of maximizing your property's revenue potential.

How does Angel Host determine my rates?

At Angel Host, we utilize a comprehensive approach to determine your rates, taking into account various factors to ensure competitiveness and optimal revenue generation. Our process begins by analyzing key aspects such as your property's location (e.g., downtown, beachfront), size, and amenities. We then identify a competitive set of similar properties within the same area to benchmark against. Once this groundwork is established, we employ dynamic pricing algorithms that continuously adjust rates based on a multitude of factors. These factors include seasonality, local events, holidays, booking window dynamics, and pacing. By dynamically adjusting your rates in response to market conditions, we aim to maximize your property's revenue potential while maintaining competitiveness within your market segment. Our data-driven approach ensures that your rates are always optimized to capitalize on booking opportunities and maximize your property's profitability.

What is Angel Host’s risk-free guarantee?

Angel Host proudly stands behind our services with a risk-free guarantee. We're so confident in our ability to deliver exceptional results that we don't even require your credit card information for our 1-month free trial. Should you find our services unsatisfactory at the end of the trial period, you are welcome to cancel without any obligation. Our commitment to excellence means that there's no risk in trying our service. 

How does Angel Host optimize my property's visibility on rental platforms?

At Angel Host, we optimize your property's visibility on rental platforms by employing several key strategies. We prioritize high-quality, professional photos to make a strong first impression and showcase your property's uniqueness. Our team crafts catchy titles that highlight key features like location and amenities. Additionally, we create engaging listing descriptions that accurately portray your space's unique characteristics and surrounding area, helping to attract potential guests while ensuring transparency and honesty. By continuously monitoring and optimizing your listings, we aim to maximize your property's visibility and conversion rates on rental platforms such as Airbnb and others. 

How does Angel Host's dynamic pricing compare to seasonal pricing models?

Angel Host's dynamic pricing model offers a significant advantage over seasonal pricing models by maximizing profit through price variation. Unlike seasonal pricing, which maintains consistent rates regardless of market fluctuations, dynamic pricing adjusts rates daily based on various factors such as market supply and demand, seasonality, day of the week trends, holidays, number of days left to book, and current occupancy rate versus the market. This approach ensures that your property is priced competitively to capture high-demand periods while also maximizing occupancy during slower periods. Without dynamic pricing, you risk leaving potential revenue on the table by not adjusting prices to match market demand effectively. In contrast, Angel Host's dynamic pricing strategy optimizes revenue potential by continuously adapting rates to market conditions. 

What steps does Angel Host take to ensure my property is competitively priced?

At Angel Host, we employ a meticulous approach to ensure your property is competitively priced. Our process begins with monitoring the occupancy rates and rates of similar properties in your area. By analyzing this data, we can define a pricing strategy that aligns with market trends and ensures your property remains competitive. Additionally, we consider factors such as seasonality, local events, and booking patterns to adjust pricing dynamically. Our goal is to maximize your property's revenue potential while maintaining competitiveness within the market. By staying proactive and data-driven, we ensure that your property is optimally priced to attract guests and maximize profitability. 

I don’t agree with some of the booking rates, they seem too low, what should we do about it?

If you find that some booking rates appear too low, we understand your concern. Our pricing strategies are carefully calibrated to optimize revenue based on various factors such as market demand, seasonality, and competition. Moreover, it's important to understand that by allowing for lower minimum rates, we ensure maximum occupancy rates, ultimately leading to higher annual income. 
Let’s consider the illustration below of two nearly identical properties within the same market. Property 1 implemented a more flexible minimum rate strategy, while Property 2 required a higher minimum nightly rate. 

Although both properties generated reasonable annual incomes, Property 1 witnessed a significant increase in annual earnings. This substantial growth was primarily attributed to Property 1's higher occupancy rate, which was more than double the occupancy rate of Property 2, where the owner never wanted to sell at rates less than $175 USD per night. This example shows you how focusing on getting a certain rate is NOT the way to optimize your annual revenue. If you still have questions about the pricing strategy we employ for your property, please contact our team by initiating a ticket to discuss your specific concerns.

How does Angel Host determine my minimum stay requirements?

At Angel Host, we determine your minimum stay requirements by carefully analyzing market trends and comparing them with similar properties in your area. Our approach ensures that your minimum stay restrictions are aligned with market demand. Additionally, our team regularly reviews and adjusts these settings based on factors such as seasonality, holidays, and booking window (for example, when we set your minimum stay for peak seasons, we will generally set higher minimum stays, e.g. 5 or 7 days). We also adjust your minimum stay requirements for last-minute bookings and 'orphan days'—those days between two bookings that have been left empty. These adjustments are made to maximize occupancy and ultimately increase revenue. By continuously monitoring and adapting your minimum stay requirements, we help you capitalize on booking opportunities and enhance your property's performance.

Can I request a review of my daily rates or minimum stay requirements?

Absolutely! As an Angel Host property owner, you have full control over your property's pricing and minimum stay requirements. However, we encourage you to consider giving Angel Host full control over these aspects, as doing so can lead to significantly improved results. In fact, when granting us full flexibility, Angel Host has been able to generate 20 to 35% more revenue for our clients. We work closely with you to understand your goals and preferences, and then leverage our expertise in dynamic pricing and market analysis to optimize your rates and minimum stay requirements for maximum profitability.

What if I already have a dynamic pricing software?

If you already have a dynamic pricing software in place, we will ask you to deactivate it and utilize our dynamic pricing software instead. Our dynamic pricing software is specifically tailored to maximize revenue for short-term rental properties, offering advanced algorithms and tailored strategies to optimize your pricing and performance. By using our software, you can benefit from our expertise in the short-term rental market and ensure that your property is always competitively priced to attract guests and maximize revenue potential.

What if I am not happy with the rates that Angel Host is suggesting?

Your satisfaction is our priority, and we know that having the right rates is crucial to the success of your property. If you are not satisfied with Angel Host's suggested rates, please contact us by opening a ticket and our revenue management team will get back to you. Remember that even though the rates may seem low at times, having rates that match supply and demand is critical to achieving higher revenues. Our studies show time and time again that giving us the flexibility to manage your rates allows us to generate 20-30% more revenue for our clients. 

What makes Angel Host different from other revenue management services?

Angel Host stands out as a company that not only makes use of the most advanced revenue technology but also employs Revenue Optimization experts. Unlike other solutions that only give you the tool, Angel Host's service also includes the person who manages it. We often like to use the analogy of a pilot and a private jet. If you have a jet but don't know how to fly it, it doesn't do much good to have it. Likewise, having a dynamic pricing tool is not much help if you don't have the time or knowledge to use it properly.

What is the difference between “basic” and “comprehensive” listing optimization?

Our premium service includes weekly or even daily optimization activities, while our basic optimization is performed once or twice a month. This means that with basic optimization, we periodically test and adjust your listing to ensure it remains competitive, but not as frequently as with our premium offering.
In terms of the scope of our services, basic optimization includes essential elements such as title content, text and photo adjustments. However, more comprehensive services, such as detailed suggestions for amenities, enhancements to guest experience, and advanced image recommendations, are reserved for our premium level of optimization. The premium service offers a more personalized approach, providing in-depth adjustments and recommendations to maximize your listing's potential.
By choosing our premium service, you benefit from frequent and detailed optimizations that are tailored to your specific needs and ensure your property stands out in a competitive market.

What are the requirements for listing my property with Angel Host?

To list your property with Angel Host, you'll need to complete our onboarding process, which includes providing temporary access to your OTA (Online Travel Agency) account to connect our tools. Additionally, part of the onboarding process involves scheduling a video call with an onboarding coordinator.

What payment methods are accepted by Angel Host?

Angel Host utilizes the secure financial infrastructure provided by Stripe, allowing us to accept various payment methods including Visa, Mastercard, American Express and many others. It's important to note that when registering for our free 1-month trial, we do not require any payment information upfront. Payment details are only requested a few days before the end of your trial period, where Angel Host will send you a link for you to sign up if you wish to continue with our services. This ensures a risk-free experience for our users.

What control do I have over my rates and revenue?

The reason you hired Angel Host is to increase your revenue. The only way we can accomplish this is by utilizing the technological tools and many years of experience of our Revenue Managers. So when you entrust us to manage your rates and revenue, you gain peace of mind and valuable time to focus on cultivating relationships with your guests. Our dynamic pricing strategies, based on supply and demand, are the rates that guarantee the most revenue for your property. If you dictate the rates, we cannot guarantee that your income will increase. We ask you to trust our methodology that has worked so well for hundreds of owners and hosts around the world.

How should I contact Angel Host?
If you wish to contact us for any reason, please do it via our Help page. Our dedicated support team is available to assist you with any questions or concerns you may have. Please note that depending on the urgency of your inquiry or the current volume of requests, you may experience a response time of 1 to 2 business days. We appreciate your patience and assure you that we will address your query as promptly as possible.

 

Can I set blackout dates for my property?

At Angel Host, we prioritize giving you full control over the availability of your property. You have the flexibility to set blackout dates whenever needed directly through your OTA (Online Travel Agency) platform, such as Airbnb or VRBO. This streamlined approach allows you to efficiently manage your property's availability according to your needs and preferences. 

Does Angel Host handle guest communications?

Angel Host does not handle guest communications when you are enrolled in our revenue and optimization services for individual hosts. Our focus is solely on maximizing your revenue through pricing and listing optimization. However, if you are interested in a pricing plan that includes guest communication services as well, please feel free to reach out to us by starting a ticket. We'd be happy to discuss customized solutions tailored to your needs.

How does Angel Host manage last-minute bookings or cancellations?

At Angel Host, we employ strategic measures to manage last-minute bookings or cancellations effectively. When facing last-minute availability, we apply a higher discount to increase our chances of securing bookings. This approach is aimed at maximizing occupancy and revenue, as last-minute bookings represent the final opportunity to sell expiring inventory. Similarly, in the event of a cancellation for last-minute bookings, our strategy remains consistent. We prioritize filling the canceled nights by applying appropriate discounts to attract potential guests. By swiftly responding to changes in availability and dynamically adjusting pricing, we aim to optimize occupancy and minimize revenue loss. Our proactive approach ensures that your property remains competitive and profitable, even in the face of last-minute fluctuations in demand. 

How often will I receive updates about my property's performance?

You will receive updates about your property's performance on a weekly basis. These comprehensive reports include booking statistics, revenue reports, updates on pricing strategy and optimization, as well as any relevant invoices. Our goal is to keep you informed and empowered to make data-driven decisions to maximize the potential of your property. Regardless of the reports we send you, you will continue to receive the reports you are used to receiving from Airbnb and the other booking platforms. 

What analytics or reporting tools does Angel Host provide to track my earnings?

Angel Host provides comprehensive insights into your earnings and property performance through performance reports sent to you via email. These reports offer detailed analytics and data on your property's revenue, booking statistics, pricing strategy updates, and optimization progress.

Are there any long-term contracts or commitments with Angel Host?

With Angel Host, you have flexibility in choosing the terms that best suit your needs. You can opt for our monthly plan, which allows you to cancel before the next billing period. Alternatively, we offer 6-month or annual plans that provide additional discounts on our services. If you're interested in exploring these options further, please feel free to reach out to our Help team by starting a ticket. We're here to assist you in selecting the plan that aligns with your goals and preferences.

I am not happy with Angel Host's services, what is your refund policy?

Angel Host's refund policy varies depending on the subscription plan you choose. For clients subscribed to a monthly plan, there are no further obligations beyond the end of the month. If you have subscribed to a 6-month or yearly plan, your subscription will end at the corresponding date. We aim to provide flexibility and transparency in our cancellation policy to ensure that our clients have a positive experience with Angel Host. Although we don’t offer refunds, we're committed to ensuring your satisfaction.

Do I report a maintenance issue with my property to Angel Host?
No. Keeping your calendar up to date is your responsibility and you do not have to inform us at any time about blockages you make, either for repairs or because you are going to use your property. Please note that we will optimize your listing based on the features described, so we assume they are correct. For example, if the pool heater is not working, you should update your listing and notify upcoming guests to avoid negative experiences and reviews. Prompt communication and updates ensure a smooth experience for guests and help maintain property standards.
If I decide to cancel my services with Angel Host, what will happen to my pricing strategy?

It's important to note that in the event of cancellation, it remains your responsibility to adjust your rates on your OTA (Online Travel Agency) platform accordingly. Once you've canceled your subscription with us, we'll notify you of the cancellation and invite you to update your future pricing. It is crucial for you to review and alter your pricing moving forward, as the presets that we installed will remain in your profile after the cancellation and will not be optimized for your listings anymore. We strive to ensure a professional and seamless experience for our clients and eagerly anticipate the opportunity to demonstrate the value of Angel Host's offerings. 

How does Angel Host protect my personal and property information?

At Angel Host, we take the security and privacy of your personal and property information very seriously. We employ industry-standard security measures, including encryption protocols, to safeguard your data from unauthorized access or disclosure.

What measures are in place to ensure the security of my OTA account credentials?

As part of our onboarding process, we prioritize the security of your OTA (Online Travel Agency) account credentials. During onboarding, we schedule a video call between you and our onboarding coordinator. This call is essential for temporarily providing us with your OTA account login information, allowing us to seamlessly connect our software tools to your account. Rest assured, this connection process is nearly instant. Once the connection is established, you are encouraged to change the password on your account immediately to ensure continuous security. We take every precaution to safeguard your information and ensure the integrity of your OTA account.

Where can I view my daily rates?

To view your daily rates, you can do so directly on your OTA (Online Travel Agency) platform, such as Airbnb, Booking.com, or VRBO for example. However, it's important to note that our approach is not solely based on daily rates. While we adjust rates to match supply and demand, we also emphasize considering the big picture and thinking in terms of quarterly or yearly revenue, depending on your goals and vision. By taking this holistic approach, we aim to maximize your property's profitability and long-term success.

How do I view my bookings?

To view your bookings, you can do so directly on your OTA (Online Travel Agency) platform, such as Airbnb, Booking.com, or VRBO for example. It's important to note that this process remains unchanged; you still access and manage your bookings through your OTA platform.

Will Angel Host confirm my identity and property ownership?

To begin optimizing your revenue and performance, we require you to be the owner of the OTA (Online Travel Agency) listing associated with your property. If you are the owner of your account, we can assist you in optimizing your revenue and performance by connecting our tools to your OTA platform. The identification process will be initiated as soon as you set up your free trial so that we can sync our tools to your listing platform. Rest assured, we adhere to stringent verification protocols to ensure the protection of your identity and property ownership rights throughout the process.

How can I know how my listing is performing?

You can monitor the performance of your property through the reports we send you periodically, depending on the plan you choose. These reports include information about your bookings such as average rate, number of nights, etc., as well as a comparison with your sales in previous years. Remember that you have full access to your OTA platform (e.g. Airbnb), where you can see all the information and metrics you are used to getting.

What happens if a guest cancels their booking?

If a guest cancels their booking, you would typically be notified through your OTA (Online Travel Agency) platform, such as Airbnb or Booking.com. It's important to note that Angel Host does not cancel any bookings on your behalf, and we do not receive notifications of canceled bookings. As the property owner, you will retain full control over managing cancellations and any associated policies through your OTA platform. Additionally, our proprietary algorithms allow us to automatically rebook any canceled dates without requiring any updates from you. This ensures that your property remains occupied and minimizes any potential loss of revenue due to cancellations. 

I only have an AirBnB account, will Angel Host recommend that I get additional listings on other vacation rental websites like VRBO and Booking.com?
It depends on your market dynamics. If Airbnb dominates and we can effectively optimize your occupancy and rates, additional listings on other platforms may not be necessary. However, if our revenue management team identifies opportunities for better performance on other sites, we'll recommend expanding your presence. Once you've set up listings on other platforms, we can optimize them as well for tailored pricing and optimization strategies.
Can Angel Host help create new listings on different platforms?

Angel Host does not create listings for you, but we can certainly help you optimize them. Once you create your listing on the platform of your choice, we will assist you in improving it (according to the best practices and algorithms of each booking platform) and provide you with our revenue management service to maximize your property's performance.

My listing is also present on different platforms (such as AirBnB, Booking.com & VRBO). Is Angel Host able to connect their technological tools to those as well?

Yes, Angel Host can help optimize your listings across multiple platforms.
Airbnb: Angel Host offer comprehensive listing optimization and dynamic pricing strategies for Airbnb hosts. We optimize your listing to match AirBnB's algorithms, ensuring the highest likelihood of being seen in search results and converting prospective guests into paying customers. Our approach maximizes visibility and increases your chances of securing bookings, thus boosting your revenues.
Booking.com: Similar to Airbnb, we can optimize your listing and set a competitive pricing strategy on Booking.com. However, please note that Booking.com has certain restrictions and unique aspects that cannot be altered, such as the listing name and certain features. Despite these limitations, our approach ensures your property remains competitive and appealing to potential guests.
VRBO: For VRBO, Angel Host can implement a dynamic pricing strategy to maximize your revenue. However, listing optimization on VRBO is not possible through our platform due to tax implications that affect you, and the need to change the processing of payouts methods. We recommend that you manually optimize your VRBO listing to match the optimizations we perform on your Airbnb listing to maintain consistency and maximize your property's potential across platforms.

Can Angel Host assist with professional photography for my listing?

Angel Host does not provide professional photography as part of its revenue optimization service. However, if you are interested in professional photography, please start a ticket with us on our Help page. Our team will be happy to discuss your requirements and provide you with the appropriate assistance.

Can Angel Host manage special offers or promotions for my listings?

At Angel Host, we strategically utilize special offers and promotions to enhance the performance of your listings. Weekly and monthly discounts are integral components of our strategy aimed at maximizing occupancy rates. Additionally, we implement other promotional tactics such as visibility boost promotions or early deals (specific to Airbnb) to increase visibility and ultimately boost overall revenues. Our approach is designed to optimize your property's performance by attracting more guests and maximizing revenue potential through targeted promotional efforts.

How can I provide feedback on Angel Host's services?

We value your feedback and strive to continuously improve our services. You can provide feedback on Angel Host's services by contacting us directly via our Help page. Additionally, you may receive periodic surveys to gather your insights and suggestions for enhancement.

How do I update my contact information?

If you wish to request any changes, please open a ticket via your Help portal.

How do I update my credit card details?
When initially setting up your credit card details for payments, we provide a secure link for you to input your information. This information is then used for all future payments. If you need to update your credit card details, simply inform us by starting a ticket, and we'll guide you through the same secure process.
How do I submit a request to Angel Host?

If you wish to request any changes, please open a ticket via our Help portal.

Can I use Angel Host’s services for properties in multiple locations?

Yes, Angel Host can optimize prices and listings no matter where they are in the world. If you are interested in signing up more than one property at once, please start a ticket with us via our Help page.

Where can I view Angel Host’s Service Contract?

You can view Angel Host’s Service Contract through your email. Upon signing up with Angel Host, we will ask for your email and will send any relevant information this way, including the Service Contract for your review and records. If you have any questions or need further clarification regarding the contract, please don't hesitate to reach out to our Help team by starting a ticket with us. Also, you can check our Terms and Conditions where you will be able to find relevant information regarding our services.

How do I update my contact information?

If you wish to request any changes, please open a ticket via your Help portal.

What payment methods are accepted by Angel Host?

Angel Host utilizes the secure financial infrastructure provided by Stripe, allowing us to accept various payment methods including Visa, Mastercard, American Express and many others. It's important to note that when registering for our free 1-month trial, we do not require any payment information upfront. Payment details are only requested a few days before the end of your trial period, where Angel Host will send you a link for you to sign up if you wish to continue with our services. This ensures a risk-free experience for our users.

How do I update my credit card details?
When initially setting up your credit card details for payments, we provide a secure link for you to input your information. This information is then used for all future payments. If you need to update your credit card details, simply inform us by starting a ticket, and we'll guide you through the same secure process.
How does Angel Host protect my personal and property information?

At Angel Host, we take the security and privacy of your personal and property information very seriously. We employ industry-standard security measures, including encryption protocols, to safeguard your data from unauthorized access or disclosure.

How do I view my bookings?

To view your bookings, you can do so directly on your OTA (Online Travel Agency) platform, such as Airbnb, Booking.com, or VRBO for example. It's important to note that this process remains unchanged; you still access and manage your bookings through your OTA platform.

Where can I view my daily rates?

To view your daily rates, you can do so directly on your OTA (Online Travel Agency) platform, such as Airbnb, Booking.com, or VRBO for example. However, it's important to note that our approach is not solely based on daily rates. While we adjust rates to match supply and demand, we also emphasize considering the big picture and thinking in terms of quarterly or yearly revenue, depending on your goals and vision. By taking this holistic approach, we aim to maximize your property's profitability and long-term success.

Can I request a review of my daily rates or minimum stay requirements?

Absolutely! As an Angel Host property owner, you have full control over your property's pricing and minimum stay requirements. However, we encourage you to consider giving Angel Host full control over these aspects, as doing so can lead to significantly improved results. In fact, when granting us full flexibility, Angel Host has been able to generate 20 to 35% more revenue for our clients. We work closely with you to understand your goals and preferences, and then leverage our expertise in dynamic pricing and market analysis to optimize your rates and minimum stay requirements for maximum profitability.

I don’t agree with some of the booking rates, they seem too low, what should we do about it?

If you find that some booking rates appear too low, we understand your concern. Our pricing strategies are carefully calibrated to optimize revenue based on various factors such as market demand, seasonality, and competition. Moreover, it's important to understand that by allowing for lower minimum rates, we ensure maximum occupancy rates, ultimately leading to higher annual income. 
Let’s consider the illustration below of two nearly identical properties within the same market. Property 1 implemented a more flexible minimum rate strategy, while Property 2 required a higher minimum nightly rate. 

Although both properties generated reasonable annual incomes, Property 1 witnessed a significant increase in annual earnings. This substantial growth was primarily attributed to Property 1's higher occupancy rate, which was more than double the occupancy rate of Property 2, where the owner never wanted to sell at rates less than $175 USD per night. This example shows you how focusing on getting a certain rate is NOT the way to optimize your annual revenue. If you still have questions about the pricing strategy we employ for your property, please contact our team by initiating a ticket to discuss your specific concerns.

What control do I have over my rates and revenue?

The reason you hired Angel Host is to increase your revenue. The only way we can accomplish this is by utilizing the technological tools and many years of experience of our Revenue Managers. So when you entrust us to manage your rates and revenue, you gain peace of mind and valuable time to focus on cultivating relationships with your guests. Our dynamic pricing strategies, based on supply and demand, are the rates that guarantee the most revenue for your property. If you dictate the rates, we cannot guarantee that your income will increase. We ask you to trust our methodology that has worked so well for hundreds of owners and hosts around the world.

How does Angel Host determine my minimum stay requirements?

At Angel Host, we determine your minimum stay requirements by carefully analyzing market trends and comparing them with similar properties in your area. Our approach ensures that your minimum stay restrictions are aligned with market demand. Additionally, our team regularly reviews and adjusts these settings based on factors such as seasonality, holidays, and booking window (for example, when we set your minimum stay for peak seasons, we will generally set higher minimum stays, e.g. 5 or 7 days). We also adjust your minimum stay requirements for last-minute bookings and 'orphan days'—those days between two bookings that have been left empty. These adjustments are made to maximize occupancy and ultimately increase revenue. By continuously monitoring and adapting your minimum stay requirements, we help you capitalize on booking opportunities and enhance your property's performance.

How does Angel Host determine my rates?

At Angel Host, we utilize a comprehensive approach to determine your rates, taking into account various factors to ensure competitiveness and optimal revenue generation. Our process begins by analyzing key aspects such as your property's location (e.g., downtown, beachfront), size, and amenities. We then identify a competitive set of similar properties within the same area to benchmark against. Once this groundwork is established, we employ dynamic pricing algorithms that continuously adjust rates based on a multitude of factors. These factors include seasonality, local events, holidays, booking window dynamics, and pacing. By dynamically adjusting your rates in response to market conditions, we aim to maximize your property's revenue potential while maintaining competitiveness within your market segment. Our data-driven approach ensures that your rates are always optimized to capitalize on booking opportunities and maximize your property's profitability.

Can I set blackout dates for my property?

At Angel Host, we prioritize giving you full control over the availability of your property. You have the flexibility to set blackout dates whenever needed directly through your OTA (Online Travel Agency) platform, such as Airbnb or VRBO. This streamlined approach allows you to efficiently manage your property's availability according to your needs and preferences. 

What happens if a guest cancels their booking?

If a guest cancels their booking, you would typically be notified through your OTA (Online Travel Agency) platform, such as Airbnb or Booking.com. It's important to note that Angel Host does not cancel any bookings on your behalf, and we do not receive notifications of canceled bookings. As the property owner, you will retain full control over managing cancellations and any associated policies through your OTA platform. Additionally, our proprietary algorithms allow us to automatically rebook any canceled dates without requiring any updates from you. This ensures that your property remains occupied and minimizes any potential loss of revenue due to cancellations. 

How does Angel Host manage last-minute bookings or cancellations?

At Angel Host, we employ strategic measures to manage last-minute bookings or cancellations effectively. When facing last-minute availability, we apply a higher discount to increase our chances of securing bookings. This approach is aimed at maximizing occupancy and revenue, as last-minute bookings represent the final opportunity to sell expiring inventory. Similarly, in the event of a cancellation for last-minute bookings, our strategy remains consistent. We prioritize filling the canceled nights by applying appropriate discounts to attract potential guests. By swiftly responding to changes in availability and dynamically adjusting pricing, we aim to optimize occupancy and minimize revenue loss. Our proactive approach ensures that your property remains competitive and profitable, even in the face of last-minute fluctuations in demand. 

Does Angel Host handle guest communications?

Angel Host does not handle guest communications when you are enrolled in our revenue and optimization services for individual hosts. Our focus is solely on maximizing your revenue through pricing and listing optimization. However, if you are interested in a pricing plan that includes guest communication services as well, please feel free to reach out to us by starting a ticket. We'd be happy to discuss customized solutions tailored to your needs.

Where can I view Angel Host’s Service Contract?

You can view Angel Host’s Service Contract through your email. Upon signing up with Angel Host, we will ask for your email and will send any relevant information this way, including the Service Contract for your review and records. If you have any questions or need further clarification regarding the contract, please don't hesitate to reach out to our team by starting a ticket with us via our Help page. Also, you can check our Terms and Conditions page where you will be able to find relevant information regarding our services.

How should I contact Angel Host?
If you wish to contact us for any reason, please do it via our Help page. Our dedicated support team is available to assist you with any questions or concerns you may have. Please note that depending on the urgency of your inquiry or the current volume of requests, you may experience a response time of 1 to 2 business days. We appreciate your patience and assure you that we will address your query as promptly as possible.

 

How do I submit a request to Angel Host?

If you wish to request any changes, please open a ticket via our Help portal.

What is Angel Host’s risk-free guarantee?

Angel Host proudly stands behind our services with a risk-free guarantee. We're so confident in our ability to deliver exceptional results that we don't even require your credit card information for our 1-month free trial. Should you find our services unsatisfactory at the end of the trial period, you are welcome to cancel without any obligation. Our commitment to excellence means that there's no risk in trying our service.

What is the difference between “basic” and “comprehensive” listing optimization?

Our premium service includes weekly or even daily optimization activities, while our basic optimization is performed once or twice a month. This means that with basic optimization, we periodically test and adjust your listing to ensure it remains competitive, but not as frequently as with our premium offering.
In terms of the scope of our services, basic optimization includes essential elements such as title content, text and photo adjustments. However, more comprehensive services, such as detailed suggestions for amenities, enhancements to guest experience, and advanced image recommendations, are reserved for our premium level of optimization. The premium service offers a more personalized approach, providing in-depth adjustments and recommendations to maximize your listing's potential.
By choosing our premium service, you benefit from frequent and detailed optimizations that are tailored to your specific needs and ensure your property stands out in a competitive market.

If I decide to cancel my services with Angel Host, what will happen to my pricing strategy?

It's important to note that in the event of cancellation, it remains your responsibility to adjust your rates on your OTA (Online Travel Agency) platform accordingly. Once you've canceled your subscription with us, we'll notify you of the cancellation and invite you to update your future pricing. It is crucial for you to review and alter your pricing moving forward, as the presets that we installed will remain in your profile after the cancellation and will not be optimized for your listings anymore. We strive to ensure a professional and seamless experience for our clients and eagerly anticipate the opportunity to demonstrate the value of Angel Host's offerings. 

Will Angel Host confirm my identity and property ownership?

To begin optimizing your revenue and performance, we require you to be the owner of the OTA (Online Travel Agency) listing associated with your property. If you are the owner of your account, we can assist you in optimizing your revenue and performance by connecting our tools to your OTA platform. The identification process will be initiated as soon as you set up your free trial so that we can sync our tools to your listing platform. Rest assured, we adhere to stringent verification protocols to ensure the protection of your identity and property ownership rights throughout the process.

Are there any long-term contracts or commitments with Angel Host?

With Angel Host, you have flexibility in choosing the terms that best suit your needs. You can opt for our monthly plan, which allows you to cancel before the next billing period. Alternatively, we offer 6-month or annual plans that provide additional discounts on our services. If you're interested in exploring these options further, please feel free to reach out to our Help team by starting a ticket. We're here to assist you in selecting the plan that aligns with your goals and preferences.

What measures are in place to ensure the security of my OTA account credentials?

As part of our onboarding process, we prioritize the security of your OTA (Online Travel Agency) account credentials. During onboarding, we schedule a video call between you and our onboarding coordinator. This call is essential for temporarily providing us with your OTA account login information, allowing us to seamlessly connect our software tools to your account. Rest assured, this connection process is nearly instant. Once the connection is established, you are encouraged to change the password on your account immediately to ensure continuous security. We take every precaution to safeguard your information and ensure the integrity of your OTA account.

What is included in Angel Host’s 1-month free trial?

No matter the option you choose, the 1-month free trial includes enhanced dynamic pricing and email support. During this period, we also provide you with regular updates on your bookings. Once the trial ends, depending on the plan option you selected, we will start operating the service with listing optimization and meetings with a revenue manager. If you have any questions, feel free to reach out to our team by starting a ticket on our Help page or ask our coordinator during the onboarding call.

How does Angel Host help me get more bookings?

Angel Host employs a data-driven methodology to maximize your property's booking potential. Depending on the plan you choose, we start by optimizing your listing, selecting high-quality images that showcase your property's unique features and amenities, and crafting accurate descriptions. In all of our plans, our team generates competitive pricing strategies tailored to your market and target audience. We also continuously monitor your performance metrics and make real-time adjustments to both pricing strategies and listing optimization techniques, all with the goal of maximizing your property's revenue potential.

How often will I receive updates about my property's performance?

You will receive updates about your property's performance at a frequency that depends on which plan you selected. These comprehensive reports include booking statistics, revenue reports, updates on pricing strategy and optimization, as well as any relevant invoices. Our goal is to keep you informed and empowered to make data-driven decisions to maximize the potential of your property. Regardless of the reports we send you, you will continue to receive the reports you are used to receiving from Airbnb and the other booking platforms. 

How does Angel Host optimize my property's visibility on rental platforms?

At Angel Host, we optimize your property's visibility on rental platforms by employing several key strategies. We prioritize high-quality, professional photos to make a strong first impression and showcase your property's uniqueness. Our team crafts catchy titles that highlight key features like location and amenities. Additionally, we create engaging listing descriptions that accurately portray your space's unique characteristics and surrounding area, helping to attract potential guests while ensuring transparency and honesty. By continuously monitoring and optimizing your listings, we aim to maximize your property's visibility and conversion rates on rental platforms such as Airbnb and others. 

What steps does Angel Host take to ensure my property is competitively priced?

At Angel Host, we employ a meticulous approach to ensure your property is competitively priced. Our process begins with monitoring the occupancy rates and rates of similar properties in your area. By analyzing this data, we can define a pricing strategy that aligns with market trends and ensures your property remains competitive. Additionally, we consider factors such as seasonality, local events, and booking patterns to adjust pricing dynamically. Our goal is to maximize your property's revenue potential while maintaining competitiveness within the market. By staying proactive and data-driven, we ensure that your property is optimally priced to attract guests and maximize profitability. 

Can Angel Host assist with professional photography for my listing?

Angel Host does not provide professional photography as part of its revenue optimization service. However, if you are interested in professional photography, please start a ticket with us on our Help page. Our team will be happy to discuss your requirements and provide you with the appropriate assistance.

Can Angel Host manage special offers or promotions for my listings?

At Angel Host, we strategically utilize special offers and promotions to enhance the performance of your listings. Weekly and monthly discounts are integral components of our strategy aimed at maximizing occupancy rates. Additionally, we implement other promotional tactics such as visibility boost promotions or early deals (specific to Airbnb) to increase visibility and ultimately boost overall revenues. Our approach is designed to optimize your property's performance by attracting more guests and maximizing revenue potential through targeted promotional efforts.

How can I know how my listing is performing?

You can monitor the performance of your property through the reports we send you periodically, depending on the plan you choose. These reports include information about your bookings such as average rate, number of nights, etc., as well as a comparison with your sales in previous years. Remember that you have full access to your OTA platform (e.g. Airbnb), where you can see all the information and metrics you are used to getting.

How do I sign up for Angel Host’s services?

Signing up for Angel Host’s services is easy! Simply visit our website and click on the 'Start Free Trial' button or click here. From there, you just have to follow the prompts to create your account. After signing up, we will schedule a video call between you and our onboarding coordinator to finalize the process and ensure everything is set up to your satisfaction. We look forward to helping you maximize the potential of your property!

What if I already have a dynamic pricing software?

If you already have a dynamic pricing software in place, we will ask you to deactivate it and utilize our dynamic pricing software instead. Our dynamic pricing software is specifically tailored to maximize revenue for short-term rental properties, offering advanced algorithms and tailored strategies to optimize your pricing and performance. By using our software, you can benefit from our expertise in the short-term rental market and ensure that your property is always competitively priced to attract guests and maximize revenue potential.

Can I use Angel Host’s services for properties in multiple locations?

Yes, Angel Host can optimize prices and listings no matter where they are in the world. If you are interested in signing up more than one property at once, please start a ticket with us via our Help page.

What are the requirements for listing my property with Angel Host?

To list your property with Angel Host, you'll need to complete our onboarding process, which includes providing temporary access to your OTA (Online Travel Agency) account to connect our tools. Additionally, part of the onboarding process involves scheduling a video call with an onboarding coordinator.

Can Angel Host help create new listings on different platforms?

Angel Host does not create listings for you, but we can certainly help you optimize them. Once you create your listing on the platform of your choice, we will assist you in improving it (according to the best practices and algorithms of each booking platform) and provide you with our revenue management service to maximize your property's performance.

My listing is also present on different platforms (such as AirBnB, Booking.com & VRBO). Is Angel Host able to connect their technological tools to those as well?

Yes, Angel Host can help optimize your listings across multiple platforms.
Airbnb: Angel Host offer comprehensive listing optimization and dynamic pricing strategies for Airbnb hosts. We optimize your listing to match AirBnB's algorithms, ensuring the highest likelihood of being seen in search results and converting prospective guests into paying customers. Our approach maximizes visibility and increases your chances of securing bookings, thus boosting your revenues.
Booking.com: Similar to Airbnb, we can optimize your listing and set a competitive pricing strategy on Booking.com. However, please note that Booking.com has certain restrictions and unique aspects that cannot be altered, such as the listing name and certain features. Despite these limitations, our approach ensures your property remains competitive and appealing to potential guests.
VRBO: For VRBO, Angel Host can implement a dynamic pricing strategy to maximize your revenue. However, listing optimization on VRBO is not possible through our platform due to tax implications that affect you, and the need to change the processing of payouts methods. We recommend that you manually optimize your VRBO listing to match the optimizations we perform on your Airbnb listing to maintain consistency and maximize your property's potential across platforms.

I only have an AirBnB account, will Angel Host recommend that I get additional listings on other vacation rental websites like VRBO and Booking.com?
It depends on your market dynamics. If Airbnb dominates and we can effectively optimize your occupancy and rates, additional listings on other platforms may not be necessary. However, if our revenue management team identifies opportunities for better performance on other sites, we'll recommend expanding your presence. Once you've set up listings on other platforms, we can optimize them as well for tailored pricing and optimization strategies.
What analytics or reporting tools does Angel Host provide to track my earnings?

Angel Host provides comprehensive insights into your earnings and property performance through performance reports sent to you via email. These reports offer detailed analytics and data on your property's revenue, booking statistics, pricing strategy updates, and optimization progress.

How does Angel Host's dynamic pricing compare to seasonal pricing models?

Angel Host's dynamic pricing model offers a significant advantage over seasonal pricing models by maximizing profit through price variation. Unlike seasonal pricing, which maintains consistent rates regardless of market fluctuations, dynamic pricing adjusts rates daily based on various factors such as market supply and demand, seasonality, day of the week trends, holidays, number of days left to book, and current occupancy rate versus the market. This approach ensures that your property is priced competitively to capture high-demand periods while also maximizing occupancy during slower periods. Without dynamic pricing, you risk leaving potential revenue on the table by not adjusting prices to match market demand effectively. In contrast, Angel Host's dynamic pricing strategy optimizes revenue potential by continuously adapting rates to market conditions. 

How can I provide feedback on Angel Host's services?

We value your feedback and strive to continuously improve our services. You can provide feedback on Angel Host's services by contacting us directly in starting a ticket via our Help page. Additionally, you may receive periodic surveys to gather your insights and suggestions for enhancement.

What makes Angel Host different from other revenue management services?

Angel Host stands out as a company that not only makes use of the most advanced revenue technology but also employs Revenue Optimization experts. Unlike other solutions that only give you the tool, Angel Host's service also includes the person who manages it. We often like to use the analogy of a pilot and a private jet. If you have a jet but don't know how to fly it, it doesn't do much good to have it. Likewise, having a dynamic pricing tool is not much help if you don't have the time or knowledge to use it properly.

What if I am not happy with the rates that Angel Host is suggesting?

Your satisfaction is our priority, and we know that having the right rates is crucial to the success of your property. If you are not satisfied with Angel Host's suggested rates, please contact us by opening a ticket and our revenue management team will get back to you. Remember that even though the rates may seem low at times, having rates that match supply and demand is critical to achieving higher revenues. Our studies show time and time again that giving us the flexibility to manage your rates allows us to generate 20-30% more revenue for our clients. 

Do I report a maintenance issue with my property to Angel Host?
No. Keeping your calendar up to date is your responsibility and you do not have to inform us at any time about blockages you make, either for repairs or because you are going to use your property. Please note that we will optimize your listing based on the features described, so we assume they are correct. For example, if the pool heater is not working, you should update your listing and notify upcoming guests to avoid negative experiences and reviews. Prompt communication and updates ensure a smooth experience for guests and help maintain property standards.
I am not happy with Angel Host's services, what is your refund policy?

Angel Host's refund policy varies depending on the subscription plan you choose. For clients subscribed to a monthly plan, there are no further obligations beyond the end of the month. If you have subscribed to a 6-month or yearly plan, your subscription will end at the corresponding date. We aim to provide flexibility and transparency in our cancellation policy to ensure that our clients have a positive experience with Angel Host. Although we don’t offer refunds, we're committed to ensuring your satisfaction.

{"accordion":[{"content":"<p><span style=\"color: #666666;\">Signing up for Angel Host’s services is easy! Simply visit our website and click on the 'Start Free Trial' button or click <a href=\"/ro-free-trial\" rel=\"noopener\">here</a>. From there, you just have to follow the prompts to create your account. After signing up, we will schedule a video call with our onboarding coordinator to finalize the process and ensure everything is set up to your satisfaction. We look forward to helping you maximize the potential of your property!</span></p>","title":"How do I sign up for Angel Host’s services?"},{"content":"<p>No matter the option you choose, the 1-month free trial includes enhanced dynamic pricing and email support. During this period, we also provide you with regular updates on your bookings. Once the trial ends, depending on the plan option you selected, we will start operating the service with listing optimization and meetings with a revenue manager. If you have any questions, feel free to reach out to our team by starting a ticket on our <a href=\"/ro-help\" rel=\"noopener\">Help</a> page or ask our coordinator during the onboarding call.</p>","title":"What is included in Angel Host’s 1-month free trial?"},{"content":"<p>Angel Host employs a data-driven methodology to maximize your property's booking potential. Depending on the plan you choose, we start by optimizing your listing, selecting high-quality images that showcase your property's unique features and amenities, and crafting accurate descriptions. In all of our plans, our team generates competitive pricing strategies tailored to your market and target audience. We also continuously monitor your performance metrics and make real-time adjustments to both pricing strategies and listing optimization techniques, all with the goal of maximizing your property's revenue potential.</p>","title":"How does Angel Host help me get more bookings?"},{"content":"<p><span style=\"color: #666666;\">At Angel Host, we utilize a comprehensive approach to determine your rates, taking into account various factors to ensure competitiveness and optimal revenue generation. Our process begins by analyzing key aspects such as your property's location (e.g., downtown, beachfront), size, and amenities. We then identify a competitive set of similar properties within the same area to benchmark against. Once this groundwork is established, we employ dynamic pricing algorithms that continuously adjust rates based on a multitude of factors. These factors include seasonality, local events, holidays, booking window dynamics, and pacing. By dynamically adjusting your rates in response to market conditions, we aim to maximize your property's revenue potential while maintaining competitiveness within your market segment. Our data-driven approach ensures that your rates are always optimized to capitalize on booking opportunities and maximize your property's profitability.</span></p>","title":"How does Angel Host determine my rates?"},{"content":"<p><span style=\"color: #666666;\">Angel Host proudly stands behind our services with a risk-free guarantee. We're so confident in our ability to deliver exceptional results that we don't even require your credit card information for our 1-month free trial. Should you find our services unsatisfactory at the end of the trial period, you are welcome to cancel without any obligation. Our commitment to excellence means that there's no risk in trying our service.</span></p>","title":"What is Angel Host’s risk-free guarantee?"},{"content":"<p><span style=\"color: #666666;\">At Angel Host, we optimize your property's visibility on rental platforms by employing several key strategies. We prioritize high-quality, professional photos to make a strong first impression and showcase your property's uniqueness. Our team crafts catchy titles that highlight key features like location and amenities. Additionally, we create engaging listing descriptions that accurately portray your space's unique characteristics and surrounding area, helping to attract potential guests while ensuring transparency and honesty. By continuously monitoring and optimizing your listings, we aim to maximize your property's visibility and conversion rates on rental platforms such as Airbnb and others.&nbsp;</span></p>","title":"How does Angel Host optimize my property's visibility on rental platforms? "},{"content":"<p><span style=\"color: #666666;\">Angel Host's dynamic pricing model offers a significant advantage over seasonal pricing models by maximizing profit through price variation. Unlike seasonal pricing, which maintains consistent rates regardless of market fluctuations, dynamic pricing adjusts rates daily based on various factors such as market supply and demand, seasonality, day of the week trends, holidays, number of days left to book, and current occupancy rate versus the market. This approach ensures that your property is priced competitively to capture high-demand periods while also maximizing occupancy during slower periods. Without dynamic pricing, you&nbsp;risk leaving potential revenue on the table by not adjusting prices to match market demand effectively. In contrast, Angel Host's dynamic pricing strategy optimizes revenue potential by continuously adapting rates to market conditions.&nbsp;</span></p>","title":"How does Angel Host's dynamic pricing compare to seasonal pricing models?"},{"content":"<p><span style=\"color: #666666;\">At Angel Host, we employ a meticulous approach to ensure your property is competitively priced. Our process begins with monitoring the occupancy rates and rates of similar properties in your area. By analyzing this data, we can define a pricing strategy that aligns with market trends and ensures your property remains competitive. Additionally, we consider factors such as seasonality, local events, and booking patterns to adjust pricing dynamically. Our goal is to maximize your property's revenue potential while maintaining competitiveness within the market. By staying proactive and data-driven, we ensure that your property is optimally priced to attract guests and maximize profitability.&nbsp;</span></p>","title":"What steps does Angel Host take to ensure my property is competitively priced?"},{"content":"<p>If you find that some booking rates appear too low, we understand your concern. Our pricing strategies are carefully calibrated to optimize revenue based on various factors such as market demand, seasonality, and competition. Moreover, it's important to understand that by allowing for lower minimum rates, we ensure maximum occupancy rates, ultimately leading to higher annual income.&nbsp;<br>Let’s consider the illustration below of two nearly identical properties within the same market. Property 1 implemented a more flexible minimum rate strategy, while Property 2 required a higher minimum nightly rate.&nbsp;<br><span style=\"font-size: 12px; color: #0d0d0d;\"><img src=\"https://lh7-us.googleusercontent.com/docsz/AD_4nXfwyL7RzuemN2m4vAa8A3mOSZ1Ddsvg8_z9Oo5NGd3goQo4fa0VpvDiqmDF5FTUNXMNCb6QeaJCty5QEBkeNtJImI7is-vgni_Uttn_yQ9rUdvfkxLLZU9E2QiX0VwG7bhDyuuhNADULkPQ7u9PoLvLTY6j?key=pgopH3CbgeewfkTIeWqIIw\" width=\"459\" height=\"230\" loading=\"lazy\" style=\"margin-left: auto; margin-right: auto; display: block;\"></span><br>Although both properties generated reasonable annual incomes, Property 1 witnessed a significant increase in annual earnings. This substantial growth was primarily attributed to Property 1's higher occupancy rate, which was more than double the occupancy rate of Property 2, where the owner never wanted to sell at rates less than $175 USD per night. This example shows you how focusing on getting a certain rate is NOT the way to optimize your annual revenue. If you still have questions about the pricing strategy we employ for your property, please contact our team by initiating a <a href=\"/ro-help\" rel=\"noopener\">ticket</a> to discuss your specific concerns.</p>","title":"I don’t agree with some of the booking rates, they seem too low, what should we do about it?"},{"content":"<p>At Angel Host, we determine your minimum stay requirements by carefully analyzing market trends and comparing them with similar properties in your area. Our approach ensures that your minimum stay restrictions are aligned with market demand. Additionally, our team regularly reviews and adjusts these settings based on factors such as seasonality, holidays, and booking window (for example, when we set your minimum stay for peak seasons, we will generally set higher minimum stays, e.g. 5 or 7 days). We also adjust your minimum stay requirements for last-minute bookings and 'orphan days'—those days between two bookings that have been left empty. These adjustments are made to maximize occupancy and ultimately increase revenue. By continuously monitoring and adapting your minimum stay requirements, we help you capitalize on booking opportunities and enhance your property's performance.</p>","title":"How does Angel Host determine my minimum stay requirements?"},{"content":"<p><span style=\"color: #666666;\">Absolutely! As an Angel Host property owner, you have full control over your property's pricing and minimum stay requirements. However, we encourage you to consider giving Angel Host full control over these aspects, as doing so can lead to significantly improved results. In fact, when granting us full flexibility, Angel Host has been able to generate 20 to 35% more revenue for our clients. We work closely with you to understand your goals and preferences, and then leverage our expertise in dynamic pricing and market analysis to optimize your rates and minimum stay requirements for maximum profitability.</span></p>","title":"Can I request a review of my daily rates or minimum stay requirements?"},{"content":"<p><span style=\"color: #666666;\">If you already have a dynamic pricing software in place, we will ask you to deactivate it and utilize our dynamic pricing software instead. Our dynamic pricing software is specifically tailored to maximize revenue for short-term rental properties, offering advanced algorithms and tailored strategies to optimize your pricing and performance. By using our software, you can benefit from our expertise in the short-term rental market and ensure that your property is always competitively priced to attract guests and maximize revenue potential.</span></p>","title":"What if I already have a dynamic pricing software?"},{"content":"<p>Your satisfaction is our priority, and we know that having the right rates is crucial to the success of your property. If you are not satisfied with Angel Host's suggested rates, please contact us by opening a <a href=\"/ro-help\" rel=\"noopener\">ticket</a> and our revenue management team will get back to you. Remember that even though the rates may seem low at times, having rates that match supply and demand is critical to achieving higher revenues. Our studies show time and time again that giving us the flexibility to manage your rates allows us to generate 20-30% more revenue for our clients.&nbsp;</p>","title":"What if I am not happy with the rates that Angel Host is suggesting?"},{"content":"<p>Angel Host stands out as a company that not only makes use of the most advanced revenue technology but also employs Revenue Optimization experts. Unlike other solutions that only give you the tool, Angel Host's service also includes the person who manages it. We often like to use the analogy of a pilot and a private jet. If you have a jet but don't know how to fly it, it doesn't do much good to have it. Likewise, having a dynamic pricing tool is not much help if you don't have the time or knowledge to use it properly.</p>","title":"What makes Angel Host different from other revenue management services? "},{"content":"<p>Our premium service includes weekly or even daily optimization activities, while our basic optimization is performed once or twice a month. This means that with basic optimization, we periodically test and adjust your listing to ensure it remains competitive, but not as frequently as with our premium offering.<br>In terms of the scope of our services, basic optimization includes essential elements such as title content, text and photo adjustments. However, more comprehensive services, such as detailed suggestions for amenities, enhancements to guest experience, and advanced image recommendations, are reserved for our premium level of optimization. The premium service offers a more personalized approach, providing in-depth adjustments and recommendations to maximize your listing's potential.<br>By choosing our premium service, you benefit from frequent and detailed optimizations that are tailored to your specific needs and ensure your property stands out in a competitive market.</p>","title":"What is the difference between “basic” and “comprehensive” listing optimization?"},{"content":"<p><span style=\"color: #666666;\">To list your property with Angel Host, you'll need to complete our onboarding process, which includes providing temporary access to your OTA (Online Travel Agency) account to connect our tools. Additionally, part of the onboarding process involves scheduling a video call with an onboarding coordinator.</span></p>","title":"What are the requirements for listing my property with Angel Host?"},{"content":"<p><span style=\"color: #666666;\">Angel Host utilizes the secure financial infrastructure provided by Stripe, allowing us to accept various payment methods including Visa, Mastercard, American Express and many others. It's important to note that when registering for our free 1-month trial, we do not require any payment information upfront. Payment details are only requested a few days before the end of your trial period, where Angel Host will send you a link for you to sign up if you wish to continue with our services. This ensures a risk-free experience for our users.</span></p>","title":"What payment methods are accepted by Angel Host?"},{"content":"<p>The reason you hired Angel Host is to increase your revenue. The only way we can accomplish this is by utilizing the technological tools and many years of experience of our Revenue Managers. So when you entrust us to manage your rates and revenue, you gain peace of mind and valuable time to focus on cultivating relationships with your guests. Our dynamic pricing strategies, based on supply and demand, are the rates that guarantee the most revenue for your property. If you dictate the rates, we cannot guarantee that your income will increase. We ask you to trust our methodology that has worked so well for hundreds of owners and hosts around the world.</p>","title":"What control do I have over my rates and revenue?"},{"content":"<p>If you wish to contact us for any reason, please do it via our <a href=\"/ro-help\" rel=\"noopener\">Help</a> page. Our dedicated support team is available to assist you with any questions or concerns you may have. Please note that depending on the urgency of your inquiry or the current volume of requests, you may experience a response time of 1 to 2 business days. We appreciate your patience and assure you that we will address your query as promptly as possible.</p>\n<p>&nbsp;</p>","title":"How should I contact Angel Host?"},{"content":"<p><span style=\"color: #666666;\">At Angel Host, we prioritize giving you full control over the availability of your property. You have the flexibility to set blackout dates whenever needed directly through your OTA (Online Travel Agency) platform, such as Airbnb or VRBO. This streamlined approach allows you to efficiently manage your property's availability according to your needs and preferences.&nbsp;</span></p>","title":"Can I set blackout dates for my property?"},{"content":"<p>Angel Host does not handle guest communications when you are enrolled in our revenue and optimization services for individual hosts. Our focus is solely on maximizing your revenue through pricing and listing optimization. However, if you are interested in a pricing plan that includes guest communication services as well, please feel free to reach out to us by starting a <a href=\"/ro-help\" rel=\"noopener\">ticket</a>. We'd be happy to discuss customized solutions tailored to your needs.</p>","title":"Does Angel Host handle guest communications?"},{"content":"<p><span style=\"color: #666666;\">At Angel Host, we employ strategic measures to manage last-minute bookings or cancellations effectively. When facing last-minute availability, we apply a higher discount to increase our chances of securing bookings. This approach is aimed at maximizing occupancy and revenue, as last-minute bookings represent the final opportunity to sell expiring inventory. Similarly, in the event of a cancellation for last-minute bookings, our strategy remains consistent. We prioritize filling the canceled nights by applying appropriate discounts to attract potential guests. By swiftly responding to changes in availability and dynamically adjusting pricing, we aim to optimize occupancy and minimize revenue loss. Our proactive approach ensures that your property remains competitive and profitable, even in the face of last-minute fluctuations in demand.&nbsp;</span></p>","title":"How does Angel Host manage last-minute bookings or cancellations?"},{"content":"<p><span style=\"color: #666666; background-color: rgba(255, 255, 255, 0);\">You will receive updates about your property's performance on a weekly basis. These comprehensive reports include booking statistics, revenue reports, updates on pricing strategy and optimization, as well as any relevant invoices. Our goal is to keep you informed and empowered to make data-driven decisions to maximize the potential of your property. Regardless of the reports we send you, you will continue to receive the reports you are used to receiving from Airbnb and the other booking platforms.&nbsp;</span></p>","title":"How often will I receive updates about my property's performance? "},{"content":"<p>Angel Host provides comprehensive insights into your earnings and property performance through performance reports sent to you via email. These reports offer detailed analytics and data on your property's revenue, booking statistics, pricing strategy updates, and optimization progress.</p>","title":"What analytics or reporting tools does Angel Host provide to track my earnings?"},{"content":"<p>With Angel Host, you have flexibility in choosing the terms that best suit your needs. You can opt for our monthly plan, which allows you to cancel before the next billing period. Alternatively, we offer 6-month or annual plans that provide additional discounts on our services. If you're interested in exploring these options further, please feel free to reach out to our <a href=\"/ro-help\" rel=\"noopener\">Help</a> team by starting a ticket. We're here to assist you in selecting the plan that aligns with your goals and preferences.</p>","title":"Are there any long-term contracts or commitments with Angel Host?"},{"content":"<p><span style=\"color: #666666;\">Angel Host's refund policy varies depending on the subscription plan you choose. For clients subscribed to a monthly plan, there are no further obligations beyond the end of the month. If you have subscribed to a 6-month or yearly plan, your subscription will end at the corresponding date. We aim to provide flexibility and transparency in our cancellation policy to ensure that our clients have a positive experience with Angel Host. Although we don’t offer refunds, we're committed to ensuring your satisfaction.</span></p>","title":"I am not happy with Angel Host's services, what is your refund policy?"},{"content":"<p>No. Keeping your calendar up to date is your responsibility and you do not have to inform us at any time about blockages you make, either for repairs or because you are going to use your property. Please note that we will optimize your listing based on the features described, so we assume they are correct. For example, if the pool heater is not working, you should update your listing and notify upcoming guests to avoid negative experiences and reviews. Prompt communication and updates ensure a smooth experience for guests and help maintain property standards.</p>","title":"Do I report a maintenance issue with my property to Angel Host?"},{"content":"<p><span style=\"color: #666666;\">It's important to note that in the event of cancellation, it remains your responsibility to adjust your rates on your OTA (Online Travel Agency) platform accordingly. Once you've canceled your subscription with us, we'll notify you of the cancellation and invite you to update your future pricing. It is crucial for you to review and alter your pricing moving forward, as the presets that we installed will remain in your profile after the cancellation and will not be optimized for your listings anymore. We strive to ensure a professional and seamless experience for our clients and eagerly anticipate the opportunity to demonstrate the value of Angel Host's offerings.&nbsp;</span></p>","title":"If I decide to cancel my services with Angel Host, what will happen to my pricing strategy?"},{"content":"<p><span style=\"color: #666666;\">At Angel Host, we take the security and privacy of your personal and property information very seriously. We employ industry-standard security measures, including encryption protocols, to safeguard your data from unauthorized access or disclosure.</span></p>","title":"How does Angel Host protect my personal and property information?"},{"content":"<p><span style=\"color: #666666;\">As part of our onboarding process, we prioritize the security of your OTA (Online Travel Agency) account credentials. During onboarding, we schedule a video call between you and our onboarding coordinator. This call is essential for temporarily providing us with your OTA account login information, allowing us to seamlessly connect our software tools to your account. Rest assured, this connection process is nearly instant. Once the connection is established, you are encouraged to change the password on your account immediately to ensure continuous security. We take every precaution to safeguard your information and ensure the integrity of your OTA account.</span></p>","title":"What measures are in place to ensure the security of my OTA account credentials?"},{"content":"<p><span style=\"color: #666666;\">To view your daily rates, you can do so directly on your OTA (Online Travel Agency) platform, such as Airbnb, Booking.com, or VRBO for example. However, it's important to note that our approach is not solely based on daily rates. While we adjust rates to match supply and demand, we also emphasize considering the big picture and thinking in terms of quarterly or yearly revenue, depending on your goals and vision. By taking this holistic approach, we aim to maximize your property's profitability and long-term success.</span></p>","title":"Where can I view my daily rates?"},{"content":"<p><span style=\"color: #666666;\">To view your bookings, you can do so directly on your OTA (Online Travel Agency) platform, such as Airbnb, Booking.com, or VRBO for example. It's important to note that this process remains unchanged; you still access and manage your bookings through your OTA platform.</span></p>","title":"How do I view my bookings?"},{"content":"<p><span style=\"color: #666666;\">To begin optimizing your revenue and performance, we require you to be the owner of the OTA (Online Travel Agency) listing associated with your property. If you are the owner of your account, we can assist you in optimizing your revenue and performance by connecting our tools to your OTA platform. The identification process will be initiated as soon as you set up your free trial so that we can sync our tools to your listing platform. Rest assured, we adhere to stringent verification protocols to ensure the protection of your identity and property ownership rights throughout the process.</span></p>","title":"Will Angel Host confirm my identity and property ownership?"},{"content":"<p>You can monitor the performance of your property through the reports we send you periodically, depending on the plan you choose. These reports include information about your bookings such as average rate, number of nights, etc., as well as a comparison with your sales in previous years. Remember that you have full access to your OTA platform (e.g. Airbnb), where you can see all the information and metrics you are used to getting.</p>","title":"How can I know how my listing is performing?"},{"content":"<p><span style=\"color: #666666;\">If a guest cancels their booking, you would typically be notified through your OTA (Online Travel Agency) platform, such as Airbnb or Booking.com. It's important to note that Angel Host does not cancel any bookings on your behalf, and we do not receive notifications of canceled bookings. As the property owner, you will retain full control over managing cancellations and any associated policies through your OTA platform. Additionally, our proprietary algorithms allow us to automatically rebook any canceled dates without requiring any updates from you. This ensures that your property remains occupied and minimizes any potential loss of revenue due to cancellations.&nbsp;</span></p>","title":"What happens if a guest cancels their booking?"},{"content":"<p>It depends on your market dynamics. If Airbnb dominates and we can effectively optimize your occupancy and rates, additional listings on other platforms may not be necessary. However, if our revenue management team identifies opportunities for better performance on other sites, we'll recommend expanding your presence. Once you've set up listings on other platforms, we can optimize them as well for tailored pricing and optimization strategies.</p>","title":"I only have an AirBnB account, will Angel Host recommend that I get additional listings on other vacation rental websites like VRBO and Booking.com?"},{"content":"<p>Angel Host does not create listings for you, but we can certainly help you optimize them. Once you create your listing on the platform of your choice, we will assist you in improving it (according to the best practices and algorithms of each booking platform) and provide you with our revenue management service to maximize your property's performance.</p>","title":"Can Angel Host help create new listings on different platforms?"},{"content":"<p>Yes, Angel Host can help optimize your listings across multiple platforms.<br><strong>Airbnb</strong>: Angel Host offer comprehensive listing optimization and dynamic pricing strategies for Airbnb hosts. We optimize your listing to match AirBnB's algorithms, ensuring the highest likelihood of being seen in search results and converting prospective guests into paying customers. Our approach maximizes visibility and increases your chances of securing bookings, thus boosting your revenues.<br><strong>Booking.com</strong>: Similar to Airbnb, we can optimize your listing and set a competitive pricing strategy on Booking.com. However, please note that Booking.com has certain restrictions and unique aspects that cannot be altered, such as the listing name and certain features. Despite these limitations, our approach ensures your property remains competitive and appealing to potential guests.<br><strong>VRBO</strong>: For VRBO, Angel Host can implement a dynamic pricing strategy to maximize your revenue. However, listing optimization on VRBO is not possible through our platform due to tax implications that affect you, and the need to change the processing of payouts methods. We recommend that you manually optimize your VRBO listing to match the optimizations we perform on your Airbnb listing to maintain consistency and maximize your property's potential across platforms.</p>","title":"My listing is also present on different platforms (such as AirBnB, Booking.com & VRBO). Is Angel Host able to connect their technological tools to those as well?"},{"content":"<p>Angel Host does not provide professional photography as part of its revenue optimization service. However, if you are interested in professional photography, please start a ticket with us on our <a href=\"/ro-help\" rel=\"noopener\">Help</a> page. Our team will be happy to discuss your requirements and provide you with the appropriate assistance.</p>","title":"Can Angel Host assist with professional photography for my listing?"},{"content":"<p><span style=\"color: #666666;\">At Angel Host, we strategically utilize special offers and promotions to enhance the performance of your listings. Weekly and monthly discounts are integral components of our strategy aimed at maximizing occupancy rates. Additionally, we implement other promotional tactics such as visibility boost promotions or early deals (specific to Airbnb) to increase visibility and ultimately boost overall revenues. Our approach is designed to optimize your property's performance by attracting more guests and maximizing revenue potential through targeted promotional efforts.</span></p>","title":"Can Angel Host manage special offers or promotions for my listings?"},{"content":"<p>We value your feedback and strive to continuously improve our services. You can provide feedback on Angel Host's services by contacting us directly via our <a href=\"/ro-help\" rel=\"noopener\">Help</a> page. Additionally, you may receive periodic surveys to gather your insights and suggestions for enhancement.</p>","title":"How can I provide feedback on Angel Host's services?"},{"content":"<p><span style=\"color: #666666;\">If you wish to request any changes, please open a ticket via your <a href=\"/ro-help\" rel=\"noopener\">Help</a> portal.</span></p>","title":"How do I update my contact information?"},{"content":"<p>When initially setting up your credit card details for payments, we provide a secure link for you to input your information. This information is then used for all future payments. If you need to update your credit card details, simply inform us by starting a <a href=\"/ro-help\" rel=\"noopener\">ticket</a>, and we'll guide you through the same secure process.</p>","title":"How do I update my credit card details?"},{"content":"If you wish to request any changes, please open a ticket via our <a href=\"/ro-help\" rel=\"noopener\">Help</a> portal.","title":"How do I submit a request to Angel Host?"},{"content":"<p>Yes, Angel Host can optimize prices and listings no matter where they are in the world. If you are interested in signing up more than one property at once, please start a ticket with us via our <a href=\"/ro-help\" rel=\"noopener\">Help</a> page.</p>","title":"Can I use Angel Host’s services for properties in multiple locations?"},{"content":"<p>You can view Angel Host’s Service Contract through your email. Upon signing up with Angel Host, we will ask for your email and will send any relevant information this way, including the Service Contract for your review and records. If you have any questions or need further clarification regarding the contract, please don't hesitate to reach out to our <a href=\"/ro-help\" rel=\"noopener\">Help</a> team by starting a ticket. Also, you can check our <a href=\"/ro-terms\" rel=\"noopener\">Terms and Conditions</a>&nbsp;where you will be able to find relevant information regarding our services.</p>","title":"Where can I view Angel Host’s Service Contract?"}],"column_count":{"choice":"one_column"},"first_item_opened_by_default":false,"icon":{"closing_icon":{"icon_set":"fontawesome-5.14.0","name":"arrow-up","type":"SOLID","unicode":"f062"},"icon_position":"right","opening_icon":{"icon_set":"fontawesome-5.14.0","name":"arrow-down","type":"SOLID","unicode":"f063"}}}

Frequently Asked Questions

How do I sign up for Angel Host’s services?

Signing up for Angel Host’s services is easy! Simply visit our website and click on the 'Start Free Trial' button or click here. From there, you just have to follow the prompts to create your account. After signing up, we will schedule a video call with our onboarding coordinator to finalize the process and ensure everything is set up to your satisfaction. We look forward to helping you maximize the potential of your property!

What is included in Angel Host’s 1-month free trial?

No matter the option you choose, the 1-month free trial includes enhanced dynamic pricing and email support. During this period, we also provide you with regular updates on your bookings. Once the trial ends, depending on the plan option you selected, we will start operating the service with listing optimization and meetings with a revenue manager. If you have any questions, feel free to reach out to our team by starting a ticket on our Help page or ask our coordinator during the onboarding call.

How does Angel Host help me get more bookings?

Angel Host employs a data-driven methodology to maximize your property's booking potential. Depending on the plan you choose, we start by optimizing your listing, selecting high-quality images that showcase your property's unique features and amenities, and crafting accurate descriptions. In all of our plans, our team generates competitive pricing strategies tailored to your market and target audience. We also continuously monitor your performance metrics and make real-time adjustments to both pricing strategies and listing optimization techniques, all with the goal of maximizing your property's revenue potential.

How does Angel Host determine my rates?

At Angel Host, we utilize a comprehensive approach to determine your rates, taking into account various factors to ensure competitiveness and optimal revenue generation. Our process begins by analyzing key aspects such as your property's location (e.g., downtown, beachfront), size, and amenities. We then identify a competitive set of similar properties within the same area to benchmark against. Once this groundwork is established, we employ dynamic pricing algorithms that continuously adjust rates based on a multitude of factors. These factors include seasonality, local events, holidays, booking window dynamics, and pacing. By dynamically adjusting your rates in response to market conditions, we aim to maximize your property's revenue potential while maintaining competitiveness within your market segment. Our data-driven approach ensures that your rates are always optimized to capitalize on booking opportunities and maximize your property's profitability.

What is Angel Host’s risk-free guarantee?

Angel Host proudly stands behind our services with a risk-free guarantee. We're so confident in our ability to deliver exceptional results that we don't even require your credit card information for our 1-month free trial. Should you find our services unsatisfactory at the end of the trial period, you are welcome to cancel without any obligation. Our commitment to excellence means that there's no risk in trying our service.

How does Angel Host optimize my property's visibility on rental platforms?

At Angel Host, we optimize your property's visibility on rental platforms by employing several key strategies. We prioritize high-quality, professional photos to make a strong first impression and showcase your property's uniqueness. Our team crafts catchy titles that highlight key features like location and amenities. Additionally, we create engaging listing descriptions that accurately portray your space's unique characteristics and surrounding area, helping to attract potential guests while ensuring transparency and honesty. By continuously monitoring and optimizing your listings, we aim to maximize your property's visibility and conversion rates on rental platforms such as Airbnb and others. 

How does Angel Host's dynamic pricing compare to seasonal pricing models?

Angel Host's dynamic pricing model offers a significant advantage over seasonal pricing models by maximizing profit through price variation. Unlike seasonal pricing, which maintains consistent rates regardless of market fluctuations, dynamic pricing adjusts rates daily based on various factors such as market supply and demand, seasonality, day of the week trends, holidays, number of days left to book, and current occupancy rate versus the market. This approach ensures that your property is priced competitively to capture high-demand periods while also maximizing occupancy during slower periods. Without dynamic pricing, you risk leaving potential revenue on the table by not adjusting prices to match market demand effectively. In contrast, Angel Host's dynamic pricing strategy optimizes revenue potential by continuously adapting rates to market conditions. 

What steps does Angel Host take to ensure my property is competitively priced?

At Angel Host, we employ a meticulous approach to ensure your property is competitively priced. Our process begins with monitoring the occupancy rates and rates of similar properties in your area. By analyzing this data, we can define a pricing strategy that aligns with market trends and ensures your property remains competitive. Additionally, we consider factors such as seasonality, local events, and booking patterns to adjust pricing dynamically. Our goal is to maximize your property's revenue potential while maintaining competitiveness within the market. By staying proactive and data-driven, we ensure that your property is optimally priced to attract guests and maximize profitability. 

I don’t agree with some of the booking rates, they seem too low, what should we do about it?

If you find that some booking rates appear too low, we understand your concern. Our pricing strategies are carefully calibrated to optimize revenue based on various factors such as market demand, seasonality, and competition. Moreover, it's important to understand that by allowing for lower minimum rates, we ensure maximum occupancy rates, ultimately leading to higher annual income. 
Let’s consider the illustration below of two nearly identical properties within the same market. Property 1 implemented a more flexible minimum rate strategy, while Property 2 required a higher minimum nightly rate. 

Although both properties generated reasonable annual incomes, Property 1 witnessed a significant increase in annual earnings. This substantial growth was primarily attributed to Property 1's higher occupancy rate, which was more than double the occupancy rate of Property 2, where the owner never wanted to sell at rates less than $175 USD per night. This example shows you how focusing on getting a certain rate is NOT the way to optimize your annual revenue. If you still have questions about the pricing strategy we employ for your property, please contact our team by initiating a ticket to discuss your specific concerns.

How does Angel Host determine my minimum stay requirements?

At Angel Host, we determine your minimum stay requirements by carefully analyzing market trends and comparing them with similar properties in your area. Our approach ensures that your minimum stay restrictions are aligned with market demand. Additionally, our team regularly reviews and adjusts these settings based on factors such as seasonality, holidays, and booking window (for example, when we set your minimum stay for peak seasons, we will generally set higher minimum stays, e.g. 5 or 7 days). We also adjust your minimum stay requirements for last-minute bookings and 'orphan days'—those days between two bookings that have been left empty. These adjustments are made to maximize occupancy and ultimately increase revenue. By continuously monitoring and adapting your minimum stay requirements, we help you capitalize on booking opportunities and enhance your property's performance.

Can I request a review of my daily rates or minimum stay requirements?

Absolutely! As an Angel Host property owner, you have full control over your property's pricing and minimum stay requirements. However, we encourage you to consider giving Angel Host full control over these aspects, as doing so can lead to significantly improved results. In fact, when granting us full flexibility, Angel Host has been able to generate 20 to 35% more revenue for our clients. We work closely with you to understand your goals and preferences, and then leverage our expertise in dynamic pricing and market analysis to optimize your rates and minimum stay requirements for maximum profitability.

What if I already have a dynamic pricing software?

If you already have a dynamic pricing software in place, we will ask you to deactivate it and utilize our dynamic pricing software instead. Our dynamic pricing software is specifically tailored to maximize revenue for short-term rental properties, offering advanced algorithms and tailored strategies to optimize your pricing and performance. By using our software, you can benefit from our expertise in the short-term rental market and ensure that your property is always competitively priced to attract guests and maximize revenue potential.

What if I am not happy with the rates that Angel Host is suggesting?

Your satisfaction is our priority, and we know that having the right rates is crucial to the success of your property. If you are not satisfied with Angel Host's suggested rates, please contact us by opening a ticket and our revenue management team will get back to you. Remember that even though the rates may seem low at times, having rates that match supply and demand is critical to achieving higher revenues. Our studies show time and time again that giving us the flexibility to manage your rates allows us to generate 20-30% more revenue for our clients. 

What makes Angel Host different from other revenue management services?

Angel Host stands out as a company that not only makes use of the most advanced revenue technology but also employs Revenue Optimization experts. Unlike other solutions that only give you the tool, Angel Host's service also includes the person who manages it. We often like to use the analogy of a pilot and a private jet. If you have a jet but don't know how to fly it, it doesn't do much good to have it. Likewise, having a dynamic pricing tool is not much help if you don't have the time or knowledge to use it properly.

What is the difference between “basic” and “comprehensive” listing optimization?

Our premium service includes weekly or even daily optimization activities, while our basic optimization is performed once or twice a month. This means that with basic optimization, we periodically test and adjust your listing to ensure it remains competitive, but not as frequently as with our premium offering.
In terms of the scope of our services, basic optimization includes essential elements such as title content, text and photo adjustments. However, more comprehensive services, such as detailed suggestions for amenities, enhancements to guest experience, and advanced image recommendations, are reserved for our premium level of optimization. The premium service offers a more personalized approach, providing in-depth adjustments and recommendations to maximize your listing's potential.
By choosing our premium service, you benefit from frequent and detailed optimizations that are tailored to your specific needs and ensure your property stands out in a competitive market.

What are the requirements for listing my property with Angel Host?

To list your property with Angel Host, you'll need to complete our onboarding process, which includes providing temporary access to your OTA (Online Travel Agency) account to connect our tools. Additionally, part of the onboarding process involves scheduling a video call with an onboarding coordinator.

What payment methods are accepted by Angel Host?

Angel Host utilizes the secure financial infrastructure provided by Stripe, allowing us to accept various payment methods including Visa, Mastercard, American Express and many others. It's important to note that when registering for our free 1-month trial, we do not require any payment information upfront. Payment details are only requested a few days before the end of your trial period, where Angel Host will send you a link for you to sign up if you wish to continue with our services. This ensures a risk-free experience for our users.

What control do I have over my rates and revenue?

The reason you hired Angel Host is to increase your revenue. The only way we can accomplish this is by utilizing the technological tools and many years of experience of our Revenue Managers. So when you entrust us to manage your rates and revenue, you gain peace of mind and valuable time to focus on cultivating relationships with your guests. Our dynamic pricing strategies, based on supply and demand, are the rates that guarantee the most revenue for your property. If you dictate the rates, we cannot guarantee that your income will increase. We ask you to trust our methodology that has worked so well for hundreds of owners and hosts around the world.

How should I contact Angel Host?

If you wish to contact us for any reason, please do it via our Help page. Our dedicated support team is available to assist you with any questions or concerns you may have. Please note that depending on the urgency of your inquiry or the current volume of requests, you may experience a response time of 1 to 2 business days. We appreciate your patience and assure you that we will address your query as promptly as possible.

 

Can I set blackout dates for my property?

At Angel Host, we prioritize giving you full control over the availability of your property. You have the flexibility to set blackout dates whenever needed directly through your OTA (Online Travel Agency) platform, such as Airbnb or VRBO. This streamlined approach allows you to efficiently manage your property's availability according to your needs and preferences. 

Does Angel Host handle guest communications?

Angel Host does not handle guest communications when you are enrolled in our revenue and optimization services for individual hosts. Our focus is solely on maximizing your revenue through pricing and listing optimization. However, if you are interested in a pricing plan that includes guest communication services as well, please feel free to reach out to us by starting a ticket. We'd be happy to discuss customized solutions tailored to your needs.

How does Angel Host manage last-minute bookings or cancellations?

At Angel Host, we employ strategic measures to manage last-minute bookings or cancellations effectively. When facing last-minute availability, we apply a higher discount to increase our chances of securing bookings. This approach is aimed at maximizing occupancy and revenue, as last-minute bookings represent the final opportunity to sell expiring inventory. Similarly, in the event of a cancellation for last-minute bookings, our strategy remains consistent. We prioritize filling the canceled nights by applying appropriate discounts to attract potential guests. By swiftly responding to changes in availability and dynamically adjusting pricing, we aim to optimize occupancy and minimize revenue loss. Our proactive approach ensures that your property remains competitive and profitable, even in the face of last-minute fluctuations in demand. 

How often will I receive updates about my property's performance?

You will receive updates about your property's performance on a weekly basis. These comprehensive reports include booking statistics, revenue reports, updates on pricing strategy and optimization, as well as any relevant invoices. Our goal is to keep you informed and empowered to make data-driven decisions to maximize the potential of your property. Regardless of the reports we send you, you will continue to receive the reports you are used to receiving from Airbnb and the other booking platforms. 

What analytics or reporting tools does Angel Host provide to track my earnings?

Angel Host provides comprehensive insights into your earnings and property performance through performance reports sent to you via email. These reports offer detailed analytics and data on your property's revenue, booking statistics, pricing strategy updates, and optimization progress.

Are there any long-term contracts or commitments with Angel Host?

With Angel Host, you have flexibility in choosing the terms that best suit your needs. You can opt for our monthly plan, which allows you to cancel before the next billing period. Alternatively, we offer 6-month or annual plans that provide additional discounts on our services. If you're interested in exploring these options further, please feel free to reach out to our Help team by starting a ticket. We're here to assist you in selecting the plan that aligns with your goals and preferences.

I am not happy with Angel Host's services, what is your refund policy?

Angel Host's refund policy varies depending on the subscription plan you choose. For clients subscribed to a monthly plan, there are no further obligations beyond the end of the month. If you have subscribed to a 6-month or yearly plan, your subscription will end at the corresponding date. We aim to provide flexibility and transparency in our cancellation policy to ensure that our clients have a positive experience with Angel Host. Although we don’t offer refunds, we're committed to ensuring your satisfaction.

Do I report a maintenance issue with my property to Angel Host?

No. Keeping your calendar up to date is your responsibility and you do not have to inform us at any time about blockages you make, either for repairs or because you are going to use your property. Please note that we will optimize your listing based on the features described, so we assume they are correct. For example, if the pool heater is not working, you should update your listing and notify upcoming guests to avoid negative experiences and reviews. Prompt communication and updates ensure a smooth experience for guests and help maintain property standards.

If I decide to cancel my services with Angel Host, what will happen to my pricing strategy?

It's important to note that in the event of cancellation, it remains your responsibility to adjust your rates on your OTA (Online Travel Agency) platform accordingly. Once you've canceled your subscription with us, we'll notify you of the cancellation and invite you to update your future pricing. It is crucial for you to review and alter your pricing moving forward, as the presets that we installed will remain in your profile after the cancellation and will not be optimized for your listings anymore. We strive to ensure a professional and seamless experience for our clients and eagerly anticipate the opportunity to demonstrate the value of Angel Host's offerings. 

How does Angel Host protect my personal and property information?

At Angel Host, we take the security and privacy of your personal and property information very seriously. We employ industry-standard security measures, including encryption protocols, to safeguard your data from unauthorized access or disclosure.

What measures are in place to ensure the security of my OTA account credentials?

As part of our onboarding process, we prioritize the security of your OTA (Online Travel Agency) account credentials. During onboarding, we schedule a video call between you and our onboarding coordinator. This call is essential for temporarily providing us with your OTA account login information, allowing us to seamlessly connect our software tools to your account. Rest assured, this connection process is nearly instant. Once the connection is established, you are encouraged to change the password on your account immediately to ensure continuous security. We take every precaution to safeguard your information and ensure the integrity of your OTA account.

Where can I view my daily rates?

To view your daily rates, you can do so directly on your OTA (Online Travel Agency) platform, such as Airbnb, Booking.com, or VRBO for example. However, it's important to note that our approach is not solely based on daily rates. While we adjust rates to match supply and demand, we also emphasize considering the big picture and thinking in terms of quarterly or yearly revenue, depending on your goals and vision. By taking this holistic approach, we aim to maximize your property's profitability and long-term success.

How do I view my bookings?

To view your bookings, you can do so directly on your OTA (Online Travel Agency) platform, such as Airbnb, Booking.com, or VRBO for example. It's important to note that this process remains unchanged; you still access and manage your bookings through your OTA platform.

Will Angel Host confirm my identity and property ownership?

To begin optimizing your revenue and performance, we require you to be the owner of the OTA (Online Travel Agency) listing associated with your property. If you are the owner of your account, we can assist you in optimizing your revenue and performance by connecting our tools to your OTA platform. The identification process will be initiated as soon as you set up your free trial so that we can sync our tools to your listing platform. Rest assured, we adhere to stringent verification protocols to ensure the protection of your identity and property ownership rights throughout the process.

How can I know how my listing is performing?

You can monitor the performance of your property through the reports we send you periodically, depending on the plan you choose. These reports include information about your bookings such as average rate, number of nights, etc., as well as a comparison with your sales in previous years. Remember that you have full access to your OTA platform (e.g. Airbnb), where you can see all the information and metrics you are used to getting.

What happens if a guest cancels their booking?

If a guest cancels their booking, you would typically be notified through your OTA (Online Travel Agency) platform, such as Airbnb or Booking.com. It's important to note that Angel Host does not cancel any bookings on your behalf, and we do not receive notifications of canceled bookings. As the property owner, you will retain full control over managing cancellations and any associated policies through your OTA platform. Additionally, our proprietary algorithms allow us to automatically rebook any canceled dates without requiring any updates from you. This ensures that your property remains occupied and minimizes any potential loss of revenue due to cancellations. 

I only have an AirBnB account, will Angel Host recommend that I get additional listings on other vacation rental websites like VRBO and Booking.com?

It depends on your market dynamics. If Airbnb dominates and we can effectively optimize your occupancy and rates, additional listings on other platforms may not be necessary. However, if our revenue management team identifies opportunities for better performance on other sites, we'll recommend expanding your presence. Once you've set up listings on other platforms, we can optimize them as well for tailored pricing and optimization strategies.

Can Angel Host help create new listings on different platforms?

Angel Host does not create listings for you, but we can certainly help you optimize them. Once you create your listing on the platform of your choice, we will assist you in improving it (according to the best practices and algorithms of each booking platform) and provide you with our revenue management service to maximize your property's performance.

My listing is also present on different platforms (such as AirBnB, Booking.com & VRBO). Is Angel Host able to connect their technological tools to those as well?

Yes, Angel Host can help optimize your listings across multiple platforms.
Airbnb: Angel Host offer comprehensive listing optimization and dynamic pricing strategies for Airbnb hosts. We optimize your listing to match AirBnB's algorithms, ensuring the highest likelihood of being seen in search results and converting prospective guests into paying customers. Our approach maximizes visibility and increases your chances of securing bookings, thus boosting your revenues.
Booking.com: Similar to Airbnb, we can optimize your listing and set a competitive pricing strategy on Booking.com. However, please note that Booking.com has certain restrictions and unique aspects that cannot be altered, such as the listing name and certain features. Despite these limitations, our approach ensures your property remains competitive and appealing to potential guests.
VRBO: For VRBO, Angel Host can implement a dynamic pricing strategy to maximize your revenue. However, listing optimization on VRBO is not possible through our platform due to tax implications that affect you, and the need to change the processing of payouts methods. We recommend that you manually optimize your VRBO listing to match the optimizations we perform on your Airbnb listing to maintain consistency and maximize your property's potential across platforms.

Can Angel Host assist with professional photography for my listing?

Angel Host does not provide professional photography as part of its revenue optimization service. However, if you are interested in professional photography, please start a ticket with us on our Help page. Our team will be happy to discuss your requirements and provide you with the appropriate assistance.

Can Angel Host manage special offers or promotions for my listings?

At Angel Host, we strategically utilize special offers and promotions to enhance the performance of your listings. Weekly and monthly discounts are integral components of our strategy aimed at maximizing occupancy rates. Additionally, we implement other promotional tactics such as visibility boost promotions or early deals (specific to Airbnb) to increase visibility and ultimately boost overall revenues. Our approach is designed to optimize your property's performance by attracting more guests and maximizing revenue potential through targeted promotional efforts.

How can I provide feedback on Angel Host's services?

We value your feedback and strive to continuously improve our services. You can provide feedback on Angel Host's services by contacting us directly via our Help page. Additionally, you may receive periodic surveys to gather your insights and suggestions for enhancement.

How do I update my contact information?

If you wish to request any changes, please open a ticket via your Help portal.

How do I update my credit card details?

When initially setting up your credit card details for payments, we provide a secure link for you to input your information. This information is then used for all future payments. If you need to update your credit card details, simply inform us by starting a ticket, and we'll guide you through the same secure process.

How do I submit a request to Angel Host?
If you wish to request any changes, please open a ticket via our Help portal.
Can I use Angel Host’s services for properties in multiple locations?

Yes, Angel Host can optimize prices and listings no matter where they are in the world. If you are interested in signing up more than one property at once, please start a ticket with us via our Help page.

Where can I view Angel Host’s Service Contract?

You can view Angel Host’s Service Contract through your email. Upon signing up with Angel Host, we will ask for your email and will send any relevant information this way, including the Service Contract for your review and records. If you have any questions or need further clarification regarding the contract, please don't hesitate to reach out to our Help team by starting a ticket. Also, you can check our Terms and Conditions where you will be able to find relevant information regarding our services.