Frequently Asked Questions

Signing up for Angel Host’s services is easy! Simply visit our website and click on the ‘Start Free Trial’ button or click here. From there, you just have to follow the prompts to create your account. After signing up, we will schedule a video call between you and our onboarding coordinator to finalize the process and ensure everything is set up to your satisfaction. We look forward to helping you maximize the potential of your property!

No matter the option you choose, the 1-month free trial includes enhanced dynamic pricing and email support. During this period, we also provide you with regular updates on your bookings. Once the trial ends, depending on the plan option you selected, we will start operating the service with listing optimization and meetings with a revenue manager. If you have any questions, feel free to reach out to our team by starting a ticket on our Help page or ask our coordinator during the onboarding call.

Angel Host employs a data-driven methodology to maximize your property’s booking potential. Depending on the plan you choose, we start by optimizing your listing, selecting high-quality images that showcase your property’s unique features and amenities, and crafting accurate descriptions. In all of our plans, our team generates competitive pricing strategies tailored to your market and target audience. We also continuously monitor your performance metrics and make real-time adjustments to both pricing strategies and listing optimization techniques, all with the goal of maximizing your property’s revenue potential.

At Angel Host, we utilize a comprehensive approach to determine your rates, taking into account various factors to ensure competitiveness and optimal revenue generation. Our process begins by analyzing key aspects such as your property’s location (e.g., downtown, beachfront), size, and amenities. We then identify a competitive set of similar properties within the same area to benchmark against. Once this groundwork is established, we employ dynamic pricing algorithms that continuously adjust rates based on a multitude of factors. These factors include seasonality, local events, holidays, booking window dynamics, and pacing. By dynamically adjusting your rates in response to market conditions, we aim to maximize your property’s revenue potential while maintaining competitiveness within your market segment. Our data-driven approach ensures that your rates are always optimized to capitalize on booking opportunities and maximize your property’s profitability.

Angel Host proudly stands behind our services with a risk-free guarantee. We’re so confident in our ability to deliver exceptional results that we offer a 1-month free trial, available exclusively for new clients. You can try our services on up to 3 units, provided all units are onboarded at the same time. If you find our services unsatisfactory at the end of the trial period, you are welcome to cancel without any obligation. Our commitment to excellence means that there’s no risk in trying our service.

At Angel Host, we optimize your property’s visibility on rental platforms by employing several key strategies. We prioritize high-quality, professional photos to make a strong first impression and showcase your property’s uniqueness. Our team crafts catchy titles that highlight key features like location and amenities. Additionally, we create engaging listing descriptions that accurately portray your space’s unique characteristics and surrounding area, helping to attract potential guests while ensuring transparency and honesty. By continuously monitoring and optimizing your listings, we aim to maximize your property’s visibility and conversion rates on rental platforms such as Airbnb and others.

Angel Host’s dynamic pricing model offers a significant advantage over seasonal pricing models by maximizing profit through price variation. Unlike seasonal pricing, which maintains consistent rates regardless of market fluctuations, dynamic pricing adjusts rates daily based on various factors such as market supply and demand, seasonality, day of the week trends, holidays, number of days left to book, and current occupancy rate versus the market. This approach ensures that your property is priced competitively to capture high-demand periods while also maximizing occupancy during slower periods. Without dynamic pricing, you risk leaving potential revenue on the table by not adjusting prices to match market demand effectively. In contrast, Angel Host’s dynamic pricing strategy optimizes revenue potential by continuously adapting rates to market conditions.

At Angel Host, we employ a meticulous approach to ensure your property is competitively priced. Our process begins with monitoring the occupancy rates and rates of similar properties in your area. By analyzing this data, we can define a pricing strategy that aligns with market trends and ensures your property remains competitive. Additionally, we consider factors such as seasonality, local events, and booking patterns to adjust pricing dynamically. Our goal is to maximize your property’s revenue potential while maintaining competitiveness within the market. By staying proactive and data-driven, we ensure that your property is optimally priced to attract guests and maximize profitability.

If you find that some booking rates appear too low, we understand your concern. Our pricing strategies are carefully calibrated to optimize revenue based on various factors such as market demand, seasonality, and competition. Moreover, it’s important to understand that by allowing for lower minimum rates, we ensure maximum occupancy rates, ultimately leading to higher annual income.

Let’s consider the illustration below of two nearly identical properties within the same market. Property 1 implemented a more flexible minimum rate strategy, while Property 2 required a higher minimum nightly rate.

Although both properties generated reasonable annual incomes, Property 1 witnessed a significant increase in annual earnings. This substantial growth was primarily attributed to Property 1’s higher occupancy rate, which was more than double the occupancy rate of Property 2, where the owner never wanted to sell at rates less than $175 USD per night. This example shows you how focusing on getting a certain rate is NOT the way to optimize your annual revenue. If you still have questions about the pricing strategy we employ for your property, please contact our team by initiating a ticket to discuss your specific concerns.

At Angel Host, we determine your minimum stay requirements by carefully analyzing market trends and comparing them with similar properties in your area. Our approach ensures that your minimum stay restrictions are aligned with market demand. Additionally, our team regularly reviews and adjusts these settings based on factors such as seasonality, holidays, and booking window (for example, when we set your minimum stay for peak seasons, we will generally set higher minimum stays, e.g. 5 or 7 days). We also adjust your minimum stay requirements for last-minute bookings and ‘orphan days’—those days between two bookings that have been left empty. These adjustments are made to maximize occupancy and ultimately increase revenue. By continuously monitoring and adapting your minimum stay requirements, we help you capitalize on booking opportunities and enhance your property’s performance.

Absolutely! As an Angel Host property owner, you have full control over your property’s pricing and minimum stay requirements. However, we encourage you to consider giving Angel Host full control over these aspects, as doing so can lead to significantly improved results. In fact, when granting us full flexibility, Angel Host has been able to generate 20 to 35% more revenue for our clients. We work closely with you to understand your goals and preferences, and then leverage our expertise in dynamic pricing and market analysis to optimize your rates and minimum stay requirements for maximum profitability.

If you already have a dynamic pricing software in place, we will ask you to deactivate it and utilize our dynamic pricing software instead. Our dynamic pricing software is specifically tailored to maximize revenue for short-term rental properties, offering advanced algorithms and tailored strategies to optimize your pricing and performance. By using our software, you can benefit from our expertise in the short-term rental market and ensure that your property is always competitively priced to attract guests and maximize revenue potential.

Your satisfaction is our priority, and we know that having the right rates is crucial to the success of your property. If you are not satisfied with Angel Host’s suggested rates, please contact us by opening a ticket and our revenue management team will get back to you. Remember that even though the rates may seem low at times, having rates that match supply and demand is critical to achieving higher revenues. Our studies show time and time again that giving us the flexibility to manage your rates allows us to generate 20-30% more revenue for our clients.

Angel Host stands out as a company that not only makes use of the most advanced revenue technology but also employs Revenue Optimization experts. Unlike other solutions that only give you the tool, Angel Host’s service also includes the person who manages it. We often like to use the analogy of a pilot and a private jet. If you have a jet but don’t know how to fly it, it doesn’t do much good to have it. Likewise, having a dynamic pricing tool is not much help if you don’t have the time or knowledge to use it properly.

Ongoing listing optimization means we consistently work on improving your property’s listing to ensure it remains highly visible in the search algorithms of various online travel agencies, like Airbnb and VRBO. We don’t just set it and forget it—instead, we conduct regular A/B testing for different aspects of your listing, such as photos, description, and listing title, to determine which combinations produce the best results. By carefully monitoring key metrics like your listing’s click-through rate and conversion rate, we continuously tweak and refine the listing to ensure optimal performance.

This approach differs from the initial listing optimization, which happens only at the beginning of our engagement and involves a one-time setup that ensures your listing meets basic standards. With ongoing listing optimization, however, we take it further by handling all the testing and adjustments for you, taking the guesswork out of the process and saving you time while ensuring your listing is performing at its best.

To list your property with Angel Host, you’ll need to complete our onboarding process, which includes providing temporary access to your OTA (Online Travel Agency) account to connect our tools. Additionally, part of the onboarding process involves scheduling a video call with an onboarding coordinator.

Angel Host utilizes the secure financial infrastructure provided by Stripe, allowing us to accept various payment methods including Visa, Mastercard, American Express and many others. It’s important to note that when registering for our free 1-month trial, we do not require any payment information upfront. Payment details are only requested a few days before the end of your trial period, where Angel Host will send you a link for you to sign up if you wish to continue with our services. This ensures a risk-free experience for our users.

The reason you hired Angel Host is to increase your revenue. The only way we can accomplish this is by utilizing the technological tools and many years of experience of our Revenue Managers. So when you entrust us to manage your rates and revenue, you gain peace of mind and valuable time to focus on cultivating relationships with your guests. Our dynamic pricing strategies, based on supply and demand, are the rates that guarantee the most revenue for your property. If you dictate the rates, we cannot guarantee that your income will increase. We ask you to trust our methodology that has worked so well for hundreds of owners and hosts around the world.

If you wish to contact us for any reason, please do it via our Help page. Our dedicated support team is available to assist you with any questions or concerns you may have. Please note that depending on the urgency of your inquiry or the current volume of requests, you may experience a response time of 1 to 2 business days. We appreciate your patience and assure you that we will address your query as promptly as possible.

At Angel Host, we prioritize giving you full control over the availability of your property. You have the flexibility to set blackout dates whenever needed directly through your OTA (Online Travel Agency) platform, such as Airbnb or VRBO. This streamlined approach allows you to efficiently manage your property’s availability according to your needs and preferences.

Angel Host does not handle guest communications when you are enrolled in our revenue and optimization services for individual hosts. Our focus is solely on maximizing your revenue through pricing and listing optimization. However, if you are interested in a pricing plan that includes guest communication services as well, please feel free to reach out to us by starting a ticket. We’d be happy to discuss customized solutions tailored to your needs.

At Angel Host, we employ strategic measures to manage last-minute bookings or cancellations effectively. When facing last-minute availability, we apply a higher discount to increase our chances of securing bookings. This approach is aimed at maximizing occupancy and revenue, as last-minute bookings represent the final opportunity to sell expiring inventory. Similarly, in the event of a cancellation for last-minute bookings, our strategy remains consistent. We prioritize filling the canceled nights by applying appropriate discounts to attract potential guests. By swiftly responding to changes in availability and dynamically adjusting pricing, we aim to optimize occupancy and minimize revenue loss. Our proactive approach ensures that your property remains competitive and profitable, even in the face of last-minute fluctuations in demand.

You will receive updates about your property’s performance on a weekly basis. These comprehensive reports include booking statistics, revenue reports, updates on pricing strategy and optimization, as well as any relevant invoices. Our goal is to keep you informed and empowered to make data-driven decisions to maximize the potential of your property. Regardless of the reports we send you, you will continue to receive the reports you are used to receiving from Airbnb and the other booking platforms.

Angel Host provides comprehensive insights into your earnings and property performance through performance reports sent to you via email. These reports offer detailed analytics and data on your property’s revenue, booking statistics, pricing strategy updates, and optimization progress.

With Angel Host, you have flexibility in choosing the terms that best suit your needs. You can opt for our monthly plan, which allows you to cancel before the next billing period. Alternatively, we offer 6-month or annual plans that provide additional discounts on our services. If you’re interested in exploring these options further, please feel free to reach out to our Help team by starting a ticket. We’re here to assist you in selecting the plan that aligns with your goals and preferences.

Angel Host’s refund policy varies depending on the subscription plan you choose. For clients subscribed to a monthly plan, there are no further obligations beyond the end of the month. If you have subscribed to a 6-month or yearly plan, your subscription will end at the corresponding date. We aim to provide flexibility and transparency in our cancellation policy to ensure that our clients have a positive experience with Angel Host. Although we don’t offer refunds, we’re committed to ensuring your satisfaction.

No. Keeping your calendar up to date is your responsibility and you do not have to inform us at any time about blockages you make, either for repairs or because you are going to use your property. Please note that we will optimize your listing based on the features described, so we assume they are correct. For example, if the pool heater is not working, you should update your listing and notify upcoming guests to avoid negative experiences and reviews. Prompt communication and updates ensure a smooth experience for guests and help maintain property standards.

We remind you that you can cancel your subscription with us at any moment. If you wish to cancel your subscription, simply provide us with a notice at least 2 business days in advance. Make sure to reach out to us before your next billing day, as no refunds are available once you have been charged. If you have any questions or need assistance with the cancellation process, don’t hesitate to reach out to our support team by creating a ticket here, and we’ll be happy to help.

It’s important to note that in the event of cancellation, it remains your responsibility to adjust your rates on your OTA (Online Travel Agency) platform accordingly. Once you’ve canceled your subscription with us, we’ll notify you of the cancellation and invite you to update your future pricing. It is crucial for you to review and alter your pricing moving forward, as the presets that we installed will remain in your profile after the cancellation and will not be optimized for your listings anymore. We strive to ensure a professional and seamless experience for our clients and eagerly anticipate the opportunity to demonstrate the value of Angel Host’s offerings.

At Angel Host, we take the security and privacy of your personal and property information very seriously. We employ industry-standard security measures, including encryption protocols, to safeguard your data from unauthorized access or disclosure.

As part of our onboarding process, we prioritize the security of your OTA (Online Travel Agency) account credentials. During onboarding, we schedule a video call between you and our onboarding coordinator. This call is essential for temporarily providing us with your OTA account login information, allowing us to seamlessly connect our software tools to your account. Rest assured, this connection process is nearly instant. Once the connection is established, you are encouraged to change the password on your account immediately to ensure continuous security. We take every precaution to safeguard your information and ensure the integrity of your OTA account.

To view your daily rates, you can do so directly on your OTA (Online Travel Agency) platform, such as Airbnb, Booking.com, or VRBO for example. However, it’s important to note that our approach is not solely based on daily rates. While we adjust rates to match supply and demand, we also emphasize considering the big picture and thinking in terms of quarterly or yearly revenue, depending on your goals and vision. By taking this holistic approach, we aim to maximize your property’s profitability and long-term success.

To view your bookings, you can do so directly on your OTA (Online Travel Agency) platform, such as Airbnb, Booking.com, or VRBO for example. It’s important to note that this process remains unchanged; you still access and manage your bookings through your OTA platform.

To begin optimizing your revenue and performance, we require you to be the owner of the OTA (Online Travel Agency) listing associated with your property. If you are the owner of your account, we can assist you in optimizing your revenue and performance by connecting our tools to your OTA platform. The identification process will be initiated as soon as you set up your free trial so that we can sync our tools to your listing platform. Rest assured, we adhere to stringent verification protocols to ensure the protection of your identity and property ownership rights throughout the process.

You can monitor the performance of your property through the reports we send you periodically, depending on the plan you choose. These reports include information about your bookings such as average rate, number of nights, etc., as well as a comparison with your sales in previous years. Remember that you have full access to your OTA platform (e.g. Airbnb), where you can see all the information and metrics you are used to getting.

If a guest cancels their booking, you would typically be notified through your OTA (Online Travel Agency) platform, such as Airbnb or Booking.com. It’s important to note that Angel Host does not cancel any bookings on your behalf, and we do not receive notifications of canceled bookings. As the property owner, you will retain full control over managing cancellations and any associated policies through your OTA platform. Additionally, our proprietary algorithms allow us to automatically rebook any canceled dates without requiring any updates from you. This ensures that your property remains occupied and minimizes any potential loss of revenue due to cancellations.

It depends on your market dynamics. If Airbnb dominates and we can effectively optimize your occupancy and rates, additional listings on other platforms may not be necessary. However, if our revenue management team identifies opportunities for better performance on other sites, we’ll recommend expanding your presence. Once you’ve set up listings on other platforms, we can optimize them as well for tailored pricing and optimization strategies.

Angel Host does not create listings for you, but we can certainly help you optimize them. Once you create your listing on the platform of your choice, we will assist you in improving it (according to the best practices and algorithms of each booking platform) and provide you with our revenue management service to maximize your property’s performance.

Yes, Angel Host can help optimize your listings across multiple platforms.

Airbnb: Angel Host offer comprehensive listing optimization and dynamic pricing strategies for Airbnb hosts. We optimize your listing to match AirBnB’s algorithms, ensuring the highest likelihood of being seen in search results and converting prospective guests into paying customers. Our approach maximizes visibility and increases your chances of securing bookings, thus boosting your revenues.

Booking.com: Similar to Airbnb, we can optimize your listing and set a competitive pricing strategy on Booking.com. However, please note that Booking.com has certain restrictions and unique aspects that cannot be altered, such as the listing name and certain features. Despite these limitations, our approach ensures your property remains competitive and appealing to potential guests.

VRBO: For VRBO, Angel Host can implement a dynamic pricing strategy to maximize your revenue. However, listing optimization on VRBO is not possible through our platform due to tax implications that affect you, and the need to change the processing of payouts methods. We recommend that you manually optimize your VRBO listing to match the optimizations we perform on your Airbnb listing to maintain consistency and maximize your property’s potential across platforms.

Angel Host does not provide professional photography as part of its revenue optimization service. However, if you are interested in professional photography, please start a ticket with us on our Help page. Our team will be happy to discuss your requirements and provide you with the appropriate assistance.

At Angel Host, we strategically utilize special offers and promotions to enhance the performance of your listings. Weekly and monthly discounts are integral components of our strategy aimed at maximizing occupancy rates. Additionally, we implement other promotional tactics such as visibility boost promotions or early deals (specific to Airbnb) to increase visibility and ultimately boost overall revenues. Our approach is designed to optimize your property’s performance by attracting more guests and maximizing revenue potential through targeted promotional efforts.

We value your feedback and strive to continuously improve our services. You can provide feedback on Angel Host’s services by contacting us directly via our Help page. Additionally, you may receive periodic surveys to gather your insights and suggestions for enhancement.

If you wish to request any changes, please open a ticket via your Help portal.

When initially setting up your credit card details for payments, we provide a secure link for you to input your information. This information is then used for all future payments. If you need to update your credit card details, simply inform us by starting a ticket, and we’ll guide you through the same secure process.

If you wish to request any changes, please open a ticket via our Help portal.

Yes, Angel Host can optimize prices and listings no matter where they are in the world. If you are interested in signing up more than one property at once, let us know and we will help you through the process.

You can view Angel Host’s Service Contract through your email. Upon signing up with Angel Host, we will ask for your email and will send any relevant information this way, including the Service Contract for your review and records. If you have any questions or need further clarification regarding the contract, please don’t hesitate to reach out to our Help team by starting a ticket with us. Also, you can check our Terms and Conditions where you will be able to find relevant information regarding our services.